Hospital Appointment Screen Custom Views – All View
FYDO gives users the ability to customise the Appointments Screen to allow them to view the information that is important to their role. This assists in workflow & efficiency & allows users to view different information depending on the task that they are undertaking. All custom views that are created for each facility are available to all users. Each user is then able to select their favourite view to open as their default. These instructions will provide ideas for different views & the set up required to accomplish them. For further details on how to create custom views please see the page on Creating Custom Views
Included below are examples of All View ideas. Please see our other pages on Individual & Weekly View ideas for those view types.
FYDO gives users the ability to customise the Appointments Screen to allow them to view the information that is important to their role. This assists in workflow & efficiency & allows users to view different information depending on the task that they are undertaking. All custom views that are created for each facility are available to all users. Each user is then able to select their favourite view to open as their default. These instructions will provide ideas for different views & the set up required to accomplish them. For further details on how to create custom views please see the page on Creating Custom Views
Included below are examples of Individual View ideas. Please see our other pages on All & Weekly View ideas for those view types.
Administration Pre-Operative Process
Pre-Operative Phone Calls View
Theatre View
Recovery View
Patient Contact Information View
Status View
In addition to creating the Status Custom View the user will need to ensure the desired colours are set up in Settings > System Configuration > Hospital.
Coding View
Billing View
Hospital Coding
Once the episode is complete it is required to be Coded. The episode needs to be Admitted for the Coding Screen to be made available. FYDO integrates with TurboGrouper & utilising this program, along with FYDO will result in a seamless coding & grouping process.
The Coding Screen can be located by navigating to the Appointments Screen
Use the Search feature to find a specific patient or
Use the Calendar to view a specific date
Once the episode has been located, use the Right-Click Menu to select Coding (Or use the Fast Key ‘g’)
The Coder field will automatically populate with the current user’s name
Copy Previous Coding will populate all fields according to a previous admission (This feature is especially handy when a patient has reoccurring admissions for the same procedure)
Documents will open a new tab, allowing the user to view scanned documents while coding. EMR will also be displayed here if the facility has one linked.
When a Diagnosis Codes is added, a new line will display below to enter the next code (This field searches Codes or Descriptions) The Type & Indicator can be selected for each individual line
Anaesthetic Types are populated from the Edit Appointment Screen and can be edited if necessary (Any changes made here will be reflected in the Edit Appointment Screen)
Visit to Theatre is populated from the Discharge Screen and can be edited if necessary (Any changes made here will be reflected in the Discharge Screen)
Show MBS allows the user to hover over the button to display the MBS items that have been entered into the Theatre Screen (If these items need to be amended the user will need to navigate to the Theatre Screen)
When a Procedure Code is added, a new line will display below to enter the next code (This field searches Codes or Descriptions)
Once all required data has been entered click Save. Or utilise the Save & Continue button thorough the coding process to save the progress as you go along.
Once the coding has been saved the user will be able to obtain the DRG by running the Grouper (if TurboGrouper is installed)
Ensure the correct DRG Version is selected (A default DRG Version can be set up for each fund in Settings > Health Funds which will then populate in this field)
Click Run Grouper. This will complete the DRG Code field, the MDC field & the Date Grouped field
Once complete click Exit to return to the appointments screen
The episode will now display a “C” to identify that it has been coded
Users are also able to use the Filter dropdown to view Uncoded episodes only
How to Find Your Minor ID
The minor ID, also referred to as the Location ID, will sometimes be required by Medicare. It is the same as your ADV client number. Here’s how to find it in FYDO:
FYDO gives users the ability to customise the Appointments Screen to allow them to view the information that is important to their role. This assists in workflow & efficiency & allows users to view different information depending on the task that they are undertaking. All custom views that are created for each facility are available to all users. Each user is then able to select their favourite view to open as their default. These instructions will provide ideas for different views & the set up required to accomplish them. For further details on how to create custom views please see the page on Creating Custom Views
Included below are examples of Weekly View ideas. Please see our other pages on Individual & All View ideas for those view types.
Administration View
Confirmed View
Coding View
List Re-Ordering Feature (Session Priority)
FYDO allows users the ability to re-order lists with a fabulous feature that resembles the SimDay function Session Priority. This feature allows users to easily re-order patients’, move all patients’ appointments up at once (in the case of a cancellation) and set appointment times according to each appointment length. This feature will work from the admission time of the FIRST patient on the list. It will then slot all other patients’ into their corresponding admission times, according to the appointment lengths. The difference with using the List Re-Ordering feature is that it allows users to easily move a patients’ appointment up or down the list & will shuffle the other patients’ admission times to accommodate. Whereas other methods of moving appointments do not impact the admission times of any other patients.
To utilise this function, navigate to the Appointments Screen and locate the list that you wish to change.
Select an appointment in the required session & use the Select the Action dropdown & click on List Re-Ordering.
This will display a pop-up box that allows you to drag patients up or down the list.
If you do not wish to change the order of the list, and only wish to move all patients up after a cancellation, then simply open the pop-up box & click Change. This will move all patient’s appointment times up the list.
You will notice in the below video that we used the Procedure to sort the patients & once we clicked Change, FYDO also filled in the gaps that were left from cancelled appointments.
Sending Bulk SMSs
FYDO allows you to contact patients via SMS to assist in efficient workflow. These can be sent one at a time or to a whole list of patients. The system gives the ability to pre-populate the SMS with information regarding the admission/episode e.g., date of admission, time of admission, health fund excess amount etc
Use these instructions if you would like to send a Bulk SMS to a number of patients at once:
Open the Appointments Screen & navigate to the required date & theatre
Use the Actions dropdown on the right of the screen to select Send Bulk SMS
Use the Template dropdown box to select from the preloaded SMS templates in your system (For help with customising these contact Altura Health or visit https://wiki.fydo.cloud/sms-templates/)
Or free type in the Text box to customise the text message
The Send with delay tick box allows the text to be scheduled for a later date & time. If this feature is being utilised enter the Date & Time that the text will be scheduled to send. However, there is no need to use this feature if the text is intended to be sent in real time
All patients with a valid mobile phone number will be selected by default. Use the tick box at the top of the column to easily select or de-select all patients’ at once. Or use the tick box for each patient to individually select or de-select
Use the drop-down boxes in the top right to assist in filtering to the desired patient demographics
Confirmed gives information regarding previous SMSs sent. To assist in determining if they still require an SMS
Cancelled gives information regarding the patients’ cancelled status. However, the screen opens to show Not Cancelled patients’ only. This column is only relevant if the filter has been set to include the cancelled patients’, using the drop-down boxes in #13
The Excess column displays the amount that has been entered into the Excess field of the patients episode
Once all relevant information has been completed, & all desired patients’ have been selected, click Send Bulk SMS
You will be asked to confirm that you wish to send the SMS, click Yes
The Credits Remaining on the account are displayed on the screen & once the credits get low use the Order more SMS credits option on this screen to be re-directed to the Order SMS Credits screen where you can follow the prompts
Back to Appointments button returns the user to the appointments screen
Once the patient has been sent an SMS there will be a visual cue on the Appointments screen. The icon will change depending on the status of the SMS sent. The icons represent the following:
· This icon will display once the SMS has been sent but not yet delivered to the recipient
· This icon will display once the SMS has been delivered
· This icon will display once the recipient has replied
Hover over each of these icons, in the appointments screen, to display the information that the SMS contained. Once a reply has been received it will also be displayed below the message.
Sending Individual SMSs (Hospital)
FYDO allows you to contact patients, and their pick up person, via SMS to assist in efficient workflow. These can be sent one at a time or to a whole list of patients. The system gives the ability to pre-populate the SMS with information regarding the admission/episode e.g., date of admission, time of admission, health fund excess amount etc
Use these instructions if you would like to send an SMS to an Individual Patient or to the patients Pick Up Person:
Navigate to the Appointments Screen & locate the required episode
Right-Click on the required episode & hover over Send SMS to show the 2 options to either Send SMS to the Patient or Send SMS to the pickup Person(Or use the shortcut key “S” after you have selected the required patient to send SMS to the patient)
Select the required Template or free type desired message in the Text box
Use the Send with delay tick box if the message is required to be sent at a specified time, as opposed to at the current time. If you are wanting to use this option, select the Date & Time that the message is to be sent
Once all details have been checked click Send SMS
The information included in Blue explains: a. Characters – The current length of the text message. Each individual text message is allowed to be 160 characters long. Once the length exceeds this amount, it will require more credits to be sent b. Credits – This shows the number of credits that will be used to send the message, depending on the length of the text c. Credits remaining– Shows how many credits are remaining on your FYDO account
Once the credits get low use the Order more SMS credits option on this screen to be re-directed to the Order SMS Credits screen where you can follow the prompts to purchase more credits
Once the patient has been sent an SMS there will be a visual cue on the Appointments screen. The icon will change depending on the status of the SMS sent. The icons represent the following:
· SMS has been sent but not yet delivered to the recipient
· SMS has been delivered to the recipient
· Recipient has replied to the SMS
Hover over each of these icons, in the appointments screen, to display the information that the SMS contained. Once a reply has been received it will also be displayed below the message.
Emailing Documents from FYDO
FYDO facilitates emailing of documents, that are stored in the Documents tab, to the patients, doctors & referring doctors.
Navigate to the required patient, in the Patients tab and once the details are open select the Documents tab
Alternatively, locate the required episode and use the Right Click menu to select Documents
Select the document that you wish to email & use the three black dots, on the right of the document, to display the menu options
Select Email Document
The Email Document pop up box will be displayed & allow the user to choose who they want to email
– Patient Email allows emails to be sent to the patient. The email address is automatically populated, from the Patient Screen, if it is entered – Referring DoctorEmail allows emails to be sent to the referring doctor. The email address will automatically populate if the document is linked to a particular admission, that admission has a referring doctor listed & the referring doctor has an email address added in FYDO. (Referring Doctors emails can be added in Settings > Referring Doctors) – Doctor Email allows emails to be sent to the admitting doctor. The email address will automatically populate if the document is linked to a particular admission & the doctor has an email address added in FYDO. (Doctors emails can be added in Settings > Doctors)
If no email address is on file, for any of the above options, the user can add the email manually into the relevant field
Select who will be receiving the document via email by ticking the box to the left of their description
Check the email address listed is correct, or manually type the email address
Subject line will automatically populate however users are able to make changes if required
Body of the email will automatically populate however users are able to make changes if required
Once all fields have been complete, select Send Email
A log of all emails sent can be found in the Communication tab, along with all SMS history
