When health funds or companies pay for accounts with a manual remittance (I.E it isn’t electronic through ECLIPSE) the payment still needs to be receipted in FYDO. These instructions will explain how to do that:

From the Accounts Tab, select Payments

Populate all required fields as per below:

1. Ensure Payment Date is correct
2. Add Payment Type
3. Type Amount received
4. Document the Drawer who made the payment
5. Add a Reference No. if required
6. If payment is made via Cheque, add the Bank and Branch
7. Utilise Click to Search for an Individual Account to search for patients and manually add them to the payment.
   Continue to use this feature to add multiple patients.
8. Once all entries have been added, ensure the payment isn’t Out of Balance
9. Click Save

Adding bookings into FYDO is quick and straightforward – particularly when Procedure Notes Defaults are set up correctly.
This feature enables facilities to automatically populate multiple fields on the Edit Appointment Screen based on the selected procedure.
The following instructions will guide you through setting up procedures to streamline the booking process and reduce manual data entry, saving time and minimising the risk of errors.

Go to Settings

Select Procedures

Click Add Procedure

1. Complete the Procedure Name – This will appear in the Procedure Notes dropdown on the Edit Appointment Screen.
   This is the only mandatory field. You don’t need to default any additional fields unless it suits your facility’s workflow. Simply choose what works best for you!
2. Select an Anaesthetic Type – Choose the anaesthetic type that applies to the procedure.
3. Enter the Minutes – This sets the default appointment length for the procedure.
4. Assign a Doctor– Select the doctor(s) who perform the procedure.
   This ensures the procedure only appears in the Procedure Notes list for relevant doctors, making it easier for staff to select the correct option.
5. Select the Booking Code 1 – Use this if you’d like to default the primary booking code, especially helpful for sites integrating with an EMR.
6. Select the Booking Code 2 – Add a secondary booking code if required.
7. Add Items – As you add each item, a new line will appear to allow entry of multiple items relevant to the procedure.
8. Add Other Services – If the procedure involves protheses or other quotable services, enter them here. As with items above, a new line will display with each entry, allowing multiple codes to be added as needed.
9. Click Save.

Procedures will now be listed in the Procedure Notes on the Make and Edit Appointment Screens.
Procedures that are specifically linked to the doctor that is selected, will also be identified.

Once a selection is made, you will notice that all pre-set defaults will populate on the screen. Allowing staff to simply complete ONE field, instead of having to enter the data in to ALL THOSE FIELDS!

For assistance with setting up Procedures to better suit your facilities workflow, contact our friendly support staff:

Email: support@alturahealth.com.au
Phone: (02) 9632 0026

If a payment has been receipted in one transaction but needs to be allocated to two separate invoice numbers or episodes, you can follow these instructions to “split” the payment into the two required amounts:

Navigate to the Episodes Screen and locate the payment that needs to be amended.
Utilise the menu icon (three dots on the transaction line) to select Split Transaction.

A pop-up will appear, displaying the total amount of the original transaction in the top line.

Enter the amount you wish to allocate to the first receipt in the top line. The second Amount field will automatically populate with the remaining balance.

Click Save.

The original transaction will now appear as two separate lines.

Please see our wiki page for instructions on how to Reallocate the Transaction to another invoice or episode for this patient.

Reallocate Transaction (Hospital)

In some instances, a payment may need to be reallocated to another invoice or episode for the patient.

If the transaction needs to be split into two amounts before reallocation, please refer to our wiki page for instructions on how to Split Transaction/Payment (Hospital).

Split Transaction/Payment (Hospital)

To reallocate a payment, navigating to the Episodes Screen and locating the relevant payment.
Utilise the menu icon (three dots on the transaction line) to select Reallocate Transaction.

A pop-up will appear displaying all of the patient’s other invoices across all admissions. This is particularly useful when reallocating a deposit from one episode to another – for example, in the case of a cancelled procedure.

Once the appropriate invoice is selected, click Link Payment.

In the example below, the $150 deposit has been reallocated from Invoice 582 to Invoice 583.

Navigate to the Episodes Screen and select the invoice that requires the refund.
Utilise the Invoice Options dropdown to select Adjust Invoice.

1. The Transaction Date will populate as the current date but can be amended if required to reflect the actual date the refund was processed.
2. Select Refund in the Type field.
3. The Payment Type field is displayed allowing the facility to record how the refund was processed.
4. Add the refund amount to the corresponding Allocated field.
5. Click Save

We’re excited to announce the launch of a long-awaited update to your FYDO Dashboard!

The first stage of this update will deliver valuable new content, and allow you to click on links to find helpful information, including:

• FYDO Updates – Stay informed with the latest news and insights.
• FYDO Information – Have Altura Health contact information at your fingertips.
• Feature Spotlights – Learn more about existing FYDO features you may not be using yet!
• New Feature Announcements – Be the first to know when new tools and enhancements go live.

We know many of you have been eagerly awaiting this Dashboard refresh, and this is just the beginning! We’ll continue expanding and refining it to give you faster, easier access to the information you need.

Thank you for being part of the FYDO journey — we’re thrilled to keep building better solutions for you!

If you have any questions or feedback, feel free to reach out to our Altura Health Team.

Patients will have their access to the preadmit portal temporarily suspended after 5 incorrect password attempts. If this occurs, they will need to wait 10 minutes before attempting to log in again. They will not show as blocked in the Preadmit Hospital Portal during this time.

If they continue to attempt to log in with the incorrect password, their account will be permanently suspended. If this occurs, they will need to contact the hospital directly to have their account Unblock. Altura Health support team will not unblock patients for security reasons.

If a patient calls and needs to be unblocked, follow these instructions.

Log into your Hospital Preadmit Portal and navigate to the Patients Tab.

Find the required patient, utilising the Search field if required.
The patient will appear as Blocked if they have exceeded the initial 10-minute restriction and continued to attempt to log in.

To unblock the patient, click on the Actions dropdown and select Unblock.

Patient will then need to follow the steps in the below PDF document to reset their password.

You are able to download the below PDF and send it to the patient if required.

Access to the preadmit portal will be temporarily suspended after 5 incorrect password attempts. If this occurs, please wait 10 minutes before attempting to log in again.

If you continue to attempt to log in with the incorrect password, your account will be permanently suspended. If this occurs, you will need to contact the hospital you are attending to have them Unblock your account.

You will then be able to navigate to the Patient Preadmit Portal and click Log In.

Click Forgot Password?

Enter the patients Email Address and click Recover.

Check your email address for a link to reset your password.

There may be instances when a user needs to change their name in FYDO. This can be done by the user themselves, by following the steps below.
The only exception is the Subscriber who is unable to change their user name themselves and will need to contact FYDO Support if amendments are required.

1. Hover over User Profile (Your Initials)
2. Select Edit Profile

3. While on the User Details tab, select Edit

4. Amend the required First Name or Surname fields
5. Click Save

For patients to submit online pre-admission forms the facility will need to purchase credits.

This can be done from your hospitals Preadmit Portal.

1. Once on the dashboard, select Credits tab

The Credits tab there is the ability to:

a) Order credits
b) Set credit reminders
c) See available credits
d) View past credit purchases

2. To Order Credits select the yellow button on the far right that says ‘Order Credits’.

3. Select the Qty that you would like to purchase, and the Unit Price and Total Price will automatically populate.
4. Click Proceed to Payment.

   

5. You will then be prompted to enter in the credit card details
6. Click Submit Credits Order and the credits will be added to the account as soon as the payment is processed.
7. Click Set Credit Reminder on the top left-hand side of the screen to set when you would like to receive reminders about how many credits there are remaining.

   

8. Then enter when you would like to receive the first and second Credit Reminders.

   This will send notification emails when the number of credits drops to the amount that you have stipulated. A reminder will also be sent when there are 0 credits remaining.