Access to the preadmit portal will be temporarily suspended after 5 incorrect password attempts. If this occurs, please wait 10 minutes before attempting to log in again.
If you continue to attempt to log in with the incorrect password, your account will be permanently suspended. If this occurs, you will need to contact the hospital you are attending to have them Unblock your account.
You will then be able to navigate to the Patient Preadmit Portal and click Log In.
Click Forgot Password?
Enter the patients Email Address and click Recover.
Check your email address for a link to reset your password.
Updating a Username
There may be instances when a user needs to change their name in FYDO. This can be done by the user themselves, by following the steps below. The only exception is the Subscriber who is unable to change their user name themselves and will need to contact FYDO Support if amendments are required.
Hover over User Profile (Your Initials)
Select Edit Profile
3. While on the User Details tab, select Edit
4. Amend the required First Name or Surname fields 5. Click Save
Preadmit Hospital Portal – Ordering Credits
For patients to submit online pre-admission forms the facility will need to purchase credits.
This can be done from your hospitals Preadmit Portal.
1. Once on the dashboard, select Credits tab
The Credits tab there is the ability to:
a) Order credits
b) Set credit reminders
c) See available credits
d) View past credit purchases
2. To Order Credits select the yellow button on the far right that says ‘Order Credits’.
Select the Qty that you would like to purchase, and the Unit Price and Total Price will automatically populate.
Click Proceed to Payment.
You will then be prompted to enter in the credit card details
Click Submit Credits Order and the credits will be added to the account as soon as the payment is processed.
Click Set Credit Reminder on the top left-hand side of the screen to set when you would like to receive reminders about how many credits there are remaining.
Then enter when you would like to receive the first and second Credit Reminders.
This will send notification emails when the number of credits drops to the amount that you have stipulated. A reminder will also be sent when there are 0 credits remaining.
Re-Order Patient Screen
Users can customise the Patient Screen and display the details that are most relevant to them!
Access to this feature is managed at the User Group level, via Settings > User Groups, by amending the option under Patient for Reorder.
Users with the appropriate access levels can customise the layout of the patient screen by navigating to any patient and selecting Reorder Content from the Menu in the top-right corner.
This allows users to choose which groups of information are visible and hide irrelevant details using the eye icon.
Information groups can also be Reordered by dragging them to the appropriate spot. The layout can be displayed across two columns or condense it into a single column if needed.
Once the desired order has been selected, click Save Order and the view will be displayed whenever the Patient Screen is opened.
Adding or Editing Doctors – Hospital
Adding Doctors or Surgeons to FYDO can be easily done by a user that has the required access level.
1. Navigate to Settings 2. Select Doctors
3. Use the Search field to find a specific doctor 4. To Edit a doctor already entered, simply double click on their line 5. To Add a new doctor select Add Doctor
6. For multi-location databases, you will be required to select the Location that the doctor is to be added to.
7. Minimum details required to add a doctor are First Name, Surname and Speciality.
8. Add in as much information as you would like. Provider numbers can be required for data extract and claiming purposes. 9. Doctors assigned the Speciality of Anaesthetics will be displayed in the Anaesthetist field throughout FYDO and won’t be admitting doctors. 10. All other Specialties (including customised ones, added by the facility) will be included in the Doctor/Surgeon dropdowns in FYDO.
FYDO gives the option to view all the doctors expiry dates for AHPRA, Insurance and Credentailing. These dates can by displayed by selecting View > Dates. These dates are colour coded to allow easy identification if they are expiring soon: – Red Date > Expired – Orange Date > Due to expire within the next 3 months – Black Date > Not due to expire for over 3 months
Users are able to export the Doctors List to Excel or PDF if required.
SMS Automation in FYDO
Stay connected with your patients effortlessly with the new Automated SMS feature in FYDO! This feature allows you to automatically send SMSs to patients before and after their admissions, at timeframes that work for you! – Need to send patients their admission times? Done. – Need to remind patients to complete their Admission Form? No problem. – Want to send a Post-Discharge follow-up or request feedback via a Patient Survey? It’s all possible!
We’re here to help you set up this automation. If you have any questions, don’t hesitate to reach out to our friendly team via email or phone!
SMS Automation: Once your templates are ready, you’ll need to set up SMS Automation in the FYDO Settings. Let’s walk through that now!
Navigate to Settings
Select SMS Automation
3. Click Add SMS Automation
4. Select the Condition. (We will go into detail on each of the Conditions later in the instructions and explain what field in FYDO governs their status) 5. Select the required Template 6. Select the Number of Days Before or After the episode that you’d like the SMS to be sent 7. Select the Time that you’d like the SMS sent 8. Select the Location for Multi-Location databases. (Single location databases will not need to amend this field) 9. Select the specific Theatre if this Automated SMS is only going to apply to one. Otherwise leave the selection as All Theatres 10. Click Setup Auto SMS
Now we’ll go into detail on the different Condition options available for sending the Automated SMSs.
To Confirm Appointment
This type of SMS automation is triggered by the Confirmed field in the Edit Appointment Screen of each episode. When the Automated SMS Condition is set to To Confirm Appointment this field will be checked before sending, to ensure the message is only sent to appointments that haven’t been confirmed yet.
This is the only Automated SMS type that will reflect the icon on the Appointments Screen.
For example, the automated SMS feature will check for appointments scheduled in the next two days that haven’t been confirmed. It will send the selected SMS template at 9am. For the below example, let’s say today is Monday:
The system will check all appointments scheduled for Wednesday and send the SMS to those without an entry in the Confirmed field.
FYDO will also scan for any late additions to appointments within the two-day window to ensure these patients also receive the SMS.
Post Discharge
This SMS automation is based on the Discharge Date. Once an episode is discharged, the SMS will be sent at the designated timeframe after the discharge date. For example, if today is Monday and a patient is discharged at 1pm, they will receive the automated Post DischargeSMS one day after their discharge date. In this case, the SMS will be sent on Tuesday at 9am.
Admission Form Not Received
This automated SMS is triggered based on the Admission Form Received Check List item. If the checkbox is marked for a patient’s admission, they will not receive the automated SMS. This means the SMS will only be sent to patients who have not yet completed their admission form!
With the check box now automatically ticked when patients completed Online Preadmit Paperwork is committed, following up with patients who still need to complete this task has never been easier!
For the below example, if a patient is booked for Monday, they will receive their Admission Form Not Received reminder on Sunday at 8am, the day before their scheduled admission.
Keep in mind, you can set up multiple SMS Automations! So, if you want to remind patients every day until they submit their admission form, you can easily do that!
And again, we’re here to help you set up this automation. If you would like assistance with getting this feature up and running for your facility, please don’t hesitate to reach out to our friendly team via email or phone!
Let’s look at a demo setup for streamlining patient communication! Automating these SMS reminders can really help improve patient engagement and reduce the administrative burden on staff. Here’s an example of how it can work and why it’s effective:
Online Pre-Admission Form Link (4 days before admission) This gives patients a head start in completing their required paperwork. The fact that it only contacts those who haven’t already submitted the form is a great way to avoid unnecessary follow-ups and potential annoyance for patients who are already on top of their forms.
Follow-Up Reminder for Admission Forms (2 days before admission) A reminder just before the deadline to submit the form ensures that those who missed the first notification get another nudge, but again, it avoids bothering anyone who’s already completed the form. A gentle follow-up can help improve compliance.
Pre-Procedure Confirmation (1 day before admission) This is crucial for making sure patients are prepared with all the details – admission time, fasting instructions, what to do when they arrive, and appointment confirmation. It helps patients feel more confident and organized the day before their procedure.
Post-Discharge Check-In (1 day after discharge) Checking in on patients after they leave the hospital can show that you care about their recovery, making them feel supported and giving you an opportunity to catch any concerns early. Helping you meet your post-discharge obligations.
Patient Survey Link (5 days post-discharge) Asking for feedback via a patient survey is a great way to gather insights on their experience and identify any areas for improvement. Giving them a little time to settle into their recovery before asking for feedback might result in more thoughtful responses. Automating this follow up ensures all patients are given the opportunity to participate in providing feedback.
Patient Alerts – with Preadmit & FYDO
What are Patient Alerts?
Patient Alerts is a new feature in FYDO that displays a list of high-risk patients and their associated conditions, helping you address potential issues before admission.
Where do these Patient Alerts come from?
Patient Alerts are configured within your hospital’s Preadmit Portal:
You decide which questions to ask the patients.
You determine the criteria that triggers a Patient Alert. For Example:
BMI over 30
The patient indicating they have diabetes
Family history of cardiac issues
Patients answer these questions online while completing their Preadmission Questionnaire.
Any high-risk responses are flagged and displayed at your fingertips in FYDO for immediate review.
How will Patient Alerts help your facility?
Patient Alerts streamline the preadmission process by enabling hospitals to gather critical information effortlessly and early:
Convenient for patients: Patients can complete the questionnaire at a time that suits them, rather than waiting for a nurse’s call.
Time-efficient for Clinical Staff: Reviewing patient responses online reduces the need for lengthy phone calls.
Proactive consultation: Doctors and anaesthetists can be consulted about high-risk cases BEFORE speaking with the patient, minimising the need for follow-up calls.
How does the Patient Alerts process work?
Continue using your existing Preadmit Portal Link
Patients complete the online questionnaire at their convenience, and responses are sent directly to FYDO
Link and Commit preadmit forms as usual. (Instructions available here)
4. Responses without alerts are attached to the patient’s FYDO file under Documents. 5. High-risk responses are displayed in the Patients Alert for review by Clinical Preadmission Staff. 6. To access the Patient Alerts Screen, navigate to Data I/O and select Patient Alerts.
7. Key Features of the Patient Alerts Screen include the top-right menu which allows users to:
8. Arrow or Flag icon will display the high-risk triggers. 9. Patients Name Link: Go directly to the Patient Details Screen. 10. Important Information: Regarding episode and patient can be viewed. 11. The Status indicates what action is require for the patient:
12. The menu, on the right, gives users a number of options, including:
How can you start to use Patient Alerts to assist your hospital?
It is so easy to get started! Our team will take care of the entire setup process for you, ensuring that Patient Alerts integrate seamlessly into your workflow. With everything handled by us, you can focus on providing the best care while benefiting from improved communication and efficiency.
Contact us today! Email: preadmit@alturahealth.com.au Phone: (02) 9632 0026
What’s next to enhance this feature further?
We are continuously improving FYDO, and the new Patient Alerts feature is no different! Upcoming enhancements include:
Permission/Access Level for the screen.
Automatically mark Pre-Admission Contacted when entry in Patient Alert screen is completed.
Add the option to show the Flags in Custom Views on the Appointments Screen.
Hospital Health Fund Fees – Importing Casebase Fees
FYDO now has the option to import Casebase Fees from an Excel file. It is important to note that the file must be an Excel file and must be set out in the same way as the sample template below. There is also a link below to download a blank template:
Use the same column titles as can be seen in this spreadsheet example.
Column headings need to be: A – MBS B – Casebase C – Procedure D – Type E – DVA F – OutlierDays G – OutlierRate H – GST I – ExclOS J – IgnoreStepDown K – ExcludePrivateRoom
The above layout reflects the content, and order of information, that is displayed on the Casebase Fees tab in FYDO.
If the file is not formatted in this way, with the exact column titles, the data will not be able to be imported into FYDO or will upload into the wrong fields.
How to Format an Excel File for Casebase Fee Upload
Data from a Health Fund contract can be transferred into the relevant columns of the template, or a copy of a contract can be modified using the following steps:
Save a copy of the contract (do not edit the master copy)
Go to Casebase Fee tab or section in the contract
Remove any lines above the header table so that there is only one header row
Delete any columns that do not contain the required information as per the images above
Ensure the names and order of all columns and the header row match the template exactly
How to Upload Casebase Fee File into FYDO
Go to Settings & select Fees Setup
Choose your location from the dropdown menu (only applicable to multi-site users)
Select required Fund
Ensure Same Day Fees tab is selected and Click Edit
Update Start of Current Fee and End of Current Fee dates
Click Save
Click Casebase Fees tab
Select Edit
Open the Actions dropdown and select Move to Old Charges – this step is optional, however it is recommended as it ensures that episodes prior to the new contract dates are billed at the appropriate rates, otherwise all unbilled episodes will be billed at the newly loaded rates
Click Save
Click Edit again
Utilise the Actions dropdown again to select Import Fees
Click Fee Type and select Current File
Click Upload Fees File and locate the relevant Excel file to be uploaded
Click Upload
Casebase items and fees will populate into the Casebase Fees tab
Click Save
Select Print to print or download, then conduct a spot check with the contract to ensure fees have populated correctly
Note: If a Casebase item no longer exists in the new fees, but there was an old rate, the line will remain in the fees screen and Current will show as $0 (Old will show the previous rate). If a DRG has a zero-dollar balance under the Current fees AND the Old fees, FYDO will automatically remove this line from the fees page, as it is no longer required.
My Health Record (MHR)
This page is designed to guide your team through the process of connecting to My Health Record (MHR) via your FYDO account. It outlines the key steps to ensure a seamless integration, helping your hospital streamline the process of uploading of Discharge Summaries.
By preparing ahead of time, you’ll have everything needed for a smooth transition, allowing both staff and patients to benefit from a more connected healthcare experience.
Explore the page to ensure your team is ready for this important integration, and feel free to contact us with any questions at (02) 9632 0026 or support@alturahealth.com.au
On the 28th of November 2023 we partnered with the Australian Digital Health Agency to present a webinar to our customers. This webinar provided essential information on the steps required for your hospital’s integration with MHR.
Click the link below to access the slideshow from this presentation. It offers step-by-step instructions on tasks like how to register a seed organisation, registering for PRODA, linking your Healthcare Identifiers to HPOS, registering your organisation for HPI-O, and more.
To comply with Actions 1.17 and 1.18, health service organisation must:
By June 2024, have developed a detailed plan that complies with: – all requirements of Part 5 of the Rule; – user of national patient and provider identifiers (IHIs, HPI-Os, HPI-Is); and, – user of standard national terminologies.
By December 2024, have ongoing monitoring and evaluation of compliance with the requirements of Action 1.17 and 1.18.
Accrediting agencies are required to:
Review evidence that: – From July 2024, the organisation has completed a gap analysis, has a detailed plan and the plan is being implemented – From January 2025, the organisation has as system to monitor and evaluate compliance with Action 1.17 and 1.18.
Rate Action 1.17 as met, only if the organisation demonstrates achievement of the specific requirements of the Action in the relevant year.
Rate Action 1.18 as met only if the organisation demonstrates embedded processes in accordance with the specific requirements of the Action in the relevant year.
Rate Actions 1.17 and 1.18 as met with recommendations if there is evidence of a gap analysis and finalised plan endorsed by executive and the plan is being implemented and monitored (NB. where these requirements are met, these actions may be rated ’met with recommendation’ for no more than one accreditation cycle).
The information above outlines that, from January 2025, the health service organisation are expected to works towardsimplementing systems capable of providing clinical information to MHR. Additionally, organisations must have processes that
describe access to the system and
maintain the accuracy and completeness of information the organisation uploads
What can you do to prepare for the MHR integration?
Facilities can ensure they are ready for the integration as soon as it becomes available by:
Ensuring they have registered their organisation and obtained their HPI-O
Collecting the individual HPI-I’s of their doctors
Review Advisory AS18/11 to conduct the required gap analysis and ensure a detailed plan is in place and being implemented.
Await an email, from us at FYDO, that advises of our CSPnumber so that you can link your HPI-O
Set required access levels for all staff to Upload and Remove Discharge Summaries from MHR. This can be done by an authorised staff member from your facility by navigating to Settings > User Groups.
We appreciate your patience and support as we continue to undergo conformance testing, with the Australian Digital Health Agency, to implement this integration with MHR.
Single Sign On (SSO) with FYDO
At FYDO, we are committed to continuously enhancing the security and convenience of our platform for our valued customers. And because of that, we use Single Sign On (SSO) to FYDO! This feature will allow you to access FYDO using your existing credentials from Microsoft or Google, simplifying your login process while maintaining the highest level of security.
SSO is a secure authentication process that enables you to log in to multiple applications with a single set of credentials. By integrating SSO, we aim to provide you with a seamless and efficient log in experience.
When you log in, you will notice two buttons for Microsoft and Google account access, as pictured below.
If you are already logged into your browser with either a Google or Microsoft account, you can click on the applicable button to log in. This will take you directly to the FYDO dashboard or the Two-Step Verification Process via SMS, email, or an Authentication App as usual.
Note– The account you use must already be set up in FYDO to proceed.
If you are not already logged into your browser with an account, you will be prompted to ‘Pick an account’ or ‘Use another account’ as shown below. You will need to enter your password to proceed.
You may still use your email and password to log in unless your FYDO account subscriber has forced SSO to be used. In that case, you may receive a message at the top of the screen, as shown:
If you receive the message above, please try using the Microsoft or Google buttons. If you still have problems logging in, contact your FYDO account subscriber(the person in charge of FYDO at your facility) before reaching out to Altura Health Support.
If you have forgotten your Microsoft or Google password, please contact your IT department. This issue is separate from FYDO and cannot be addressed by Altura Health Support.
How to enforce SSOin FYDO
SSO authentication can be enforced for all or selected users. Once SSO is enforced, an email invitation will be sent to the applicable user/s, advising them to activate their account via SSO. The user does not need to use the email invitation link; they can go directly to the FYDO website.
Note: Once a user is required to use SSO by their facility, their existing password will be deleted.
To enforce SSO for all users:
Go to Settings > Security and click Edit.
Tick the SSO as Mandatory tick box (as shown below) and click Save.
If, for any reason, some users are unable to authenticate using SSO, they can be reverted back to the standard email/password authentication method.
To revert all users to email/password authentication:
Simply untick the SSO as Mandatory box in Settings > Security.
To revert specific users to email/password authentication:
Go to Settings > Users
Double-click on required user
Click Edit
Untick SSO Mandatory
Click Save
Reverted users will receive another email invitation to set up their new password.
You can see which users have SSO enforced and whether they have successfully authenticated using SSO by going to Settings > Users.
SSO Blank: User not forced to use SSO
SSO Red Cross: User forced to use SSO but not activated
