In some instances, a payment may need to be reallocated to another invoice or episode for the patient.
If the transaction needs to be split into two amounts before reallocation, please refer to our wiki page for instructions on how to Split Transaction/Payment (Hospital).
To reallocate a payment, navigating to the EpisodesScreen and locating the relevant payment. Utilise the menu icon (three dots on the transaction line) to select Reallocate Transaction.
A pop-up will appear displaying all of the patient’s other invoices across all admissions. This is particularly useful when reallocating a deposit from one episode to another – for example, in the case of a cancelled procedure.
Once the appropriate invoice is selected, click Link Payment.
In the example below, the $150 deposit has been reallocated from Invoice 582 to Invoice 583.
Refund Adjustment via Episodes Screen (Hospital)
Navigate to the Episodes Screen and select the invoice that requires the refund. Utilise the Invoice Options dropdown to select Adjust Invoice.
The Transaction Date will populate as the current date but can be amended if required to reflect the actual date the refund was processed.
Select Refund in the Type field.
The Payment Type field is displayed allowing the facility to record how the refund was processed.
Add the refund amount to the corresponding Allocated field.
Click Save
Your New FYDO Dashboard!
We’re excited to announce the launch of a long-awaited update to your FYDO Dashboard!
The first stage of this update will deliver valuable new content, and allow you to click on links to find helpful information, including:
FYDO Updates – Stay informed with the latest news and insights.
FYDO Information – Have Altura Health contact information at your fingertips.
Feature Spotlights – Learn more about existing FYDO features you may not be using yet!
New Feature Announcements – Be the first to know when new tools and enhancements go live.
We know many of you have been eagerly awaiting this Dashboard refresh, and this is just the beginning! We’ll continue expanding and refining it to give you faster, easier access to the information you need.
Thank you for being part of the FYDO journey — we’re thrilled to keep building better solutions for you!
If you have any questions or feedback, feel free to reach out to our Altura Health Team.
Preadmit – Unblocking a Patient
Patients will have their access to the preadmit portal temporarily suspended after 5 incorrect password attempts. If this occurs, they will need to wait 10 minutes before attempting to log in again. They will not show as blocked in the Preadmit Hospital Portal during this time.
If they continue to attempt to log in with the incorrect password, their account will be permanently suspended. If this occurs, they will need to contact the hospital directly to have their account Unblock. Altura Health support team will not unblock patients for security reasons.
If a patient calls and needs to be unblocked, follow these instructions.
Log into your Hospital Preadmit Portal and navigate to the Patients Tab.
Find the required patient, utilising the Search field if required. The patient will appear as Blocked if they have exceeded the initial 10-minute restriction and continued to attempt to log in.
To unblock the patient, click on the Actions dropdown and select Unblock.
Patient will then need to follow the steps in the below PDF document to reset their password.
You are able to download the below PDF and send it to the patient if required.
Access to the preadmit portal will be temporarily suspended after 5 incorrect password attempts. If this occurs, please wait 10 minutes before attempting to log in again.
If you continue to attempt to log in with the incorrect password, your account will be permanently suspended. If this occurs, you will need to contact the hospital you are attending to have them Unblock your account.
You will then be able to navigate to the Patient Preadmit Portal and click Log In.
Click Forgot Password?
Enter the patients Email Address and click Recover.
Check your email address for a link to reset your password.
Updating a Username
There may be instances when a user needs to change their name in FYDO. This can be done by the user themselves, by following the steps below. The only exception is the Subscriber who is unable to change their user name themselves and will need to contact FYDO Support if amendments are required.
Hover over User Profile (Your Initials)
Select Edit Profile
3. While on the User Details tab, select Edit
4. Amend the required First Name or Surname fields 5. Click Save
Re-Order Patient Screen
Users can customise the Patient Screen and display the details that are most relevant to them!
Access to this feature is managed at the User Group level, via Settings > User Groups, by amending the option under Patient for Reorder.
Users with the appropriate access levels can customise the layout of the patient screen by navigating to any patient and selecting Reorder Content from the Menu in the top-right corner.
This allows users to choose which groups of information are visible and hide irrelevant details using the eye icon.
Information groups can also be Reordered by dragging them to the appropriate spot. The layout can be displayed across two columns or condense it into a single column if needed.
Once the desired order has been selected, click Save Order and the view will be displayed whenever the Patient Screen is opened.
Adding or Editing Doctors – Hospital
Adding Doctors or Surgeons to FYDO can be easily done by a user that has the required access level.
1. Navigate to Settings 2. Select Doctors
3. Use the Search field to find a specific doctor 4. To Edit a doctor already entered, simply double click on their line 5. To Add a new doctor select Add Doctor
6. For multi-location databases, you will be required to select the Location that the doctor is to be added to.
7. Minimum details required to add a doctor are First Name, Surname and Speciality.
8. Add in as much information as you would like. Provider numbers can be required for data extract and claiming purposes. 9. Doctors assigned the Speciality of Anaesthetics will be displayed in the Anaesthetist field throughout FYDO and won’t be admitting doctors. 10. All other Specialties (including customised ones, added by the facility) will be included in the Doctor/Surgeon dropdowns in FYDO.
FYDO gives the option to view all the doctor’s expiry dates for AHPRA, Insurance and Credentialing. These dates can by displayed by selecting View > Dates. These dates are colour coded to allow easy identification if they are expiring soon: – Red Date > Expired – Orange Date > Due to expire within the next 3 months – Black Date > Not due to expire for over 3 months
Users are able to export the Doctors List to Excel or PDF if required.
SMS Automation in FYDO
Stay connected with your patients effortlessly with the new Automated SMS feature in FYDO! This feature allows you to automatically send SMSs to patients before and after their admissions, at timeframes that work for you! – Need to send patients their admission times? Done. – Need to remind patients to complete their Admission Form? No problem. – Want to send a Post-Discharge follow-up or request feedback via a Patient Survey? It’s all possible!
We’re here to help you set up this automation. If you have any questions, don’t hesitate to reach out to our friendly team via email or phone!
SMS Automation: Once your templates are ready, you’ll need to set up SMS Automation in the FYDO Settings. Let’s walk through that now!
Navigate to Settings
Select SMS Automation
3. Click Add SMS Automation
4. Select the Condition. (We will go into detail on each of the Conditions later in the instructions and explain what field in FYDO governs their status) 5. Select the required Template 6. Select the Number of Days Before or After the episode that you’d like the SMS to be sent 7. Select the Time that you’d like the SMS sent 8. Select the Location for Multi-Location databases. (Single location databases will not need to amend this field) 9. Select the specific Theatre if this Automated SMS is only going to apply to one. Otherwise leave the selection as All Theatres 10. Click Setup Auto SMS
Now we’ll go into detail on the different Condition options available for sending the Automated SMSs.
To Confirm Appointment
This type of SMS automation is triggered by the Confirmed field in the Edit Appointment Screen of each episode. When the Automated SMS Condition is set to To Confirm Appointment this field will be checked before sending, to ensure the message is only sent to appointments that haven’t been confirmed yet.
This is the only Automated SMS type that will reflect the icon on the Appointments Screen.
For example, the automated SMS feature will check for appointments scheduled in the next two days that haven’t been confirmed. It will send the selected SMS template at 9am. For the below example, let’s say today is Monday:
The system will check all appointments scheduled for Wednesday and send the SMS to those without an entry in the Confirmed field.
FYDO will also scan for any late additions to appointments within the two-day window to ensure these patients also receive the SMS.
Post Discharge
This SMS automation is based on the Discharge Date. Once an episode is discharged, the SMS will be sent at the designated timeframe after the discharge date. For example, if today is Monday and a patient is discharged at 1pm, they will receive the automated Post DischargeSMS one day after their discharge date. In this case, the SMS will be sent on Tuesday at 9am.
Admission Form Not Received
This automated SMS is triggered based on the Admission Form Received Check List item. If the checkbox is marked for a patient’s admission, they will not receive the automated SMS. This means the SMS will only be sent to patients who have not yet completed their admission form!
With the check box now automatically ticked when patients completed Online Preadmit Paperwork is committed, following up with patients who still need to complete this task has never been easier!
For the below example, if a patient is booked for Monday, they will receive their Admission Form Not Received reminder on Sunday at 8am, the day before their scheduled admission.
Keep in mind, you can set up multiple SMS Automations! So, if you want to remind patients every day until they submit their admission form, you can easily do that!
And again, we’re here to help you set up this automation. If you would like assistance with getting this feature up and running for your facility, please don’t hesitate to reach out to our friendly team via email or phone!
Let’s look at a demo setup for streamlining patient communication! Automating these SMS reminders can really help improve patient engagement and reduce the administrative burden on staff. Here’s an example of how it can work and why it’s effective:
Online Pre-Admission Form Link (4 days before admission) This gives patients a head start in completing their required paperwork. The fact that it only contacts those who haven’t already submitted the form is a great way to avoid unnecessary follow-ups and potential annoyance for patients who are already on top of their forms.
Follow-Up Reminder for Admission Forms (2 days before admission) A reminder just before the deadline to submit the form ensures that those who missed the first notification get another nudge, but again, it avoids bothering anyone who’s already completed the form. A gentle follow-up can help improve compliance.
Pre-Procedure Confirmation (1 day before admission) This is crucial for making sure patients are prepared with all the details – admission time, fasting instructions, what to do when they arrive, and appointment confirmation. It helps patients feel more confident and organized the day before their procedure.
Post-Discharge Check-In (1 day after discharge) Checking in on patients after they leave the hospital can show that you care about their recovery, making them feel supported and giving you an opportunity to catch any concerns early. Helping you meet your post-discharge obligations.
Patient Survey Link (5 days post-discharge) Asking for feedback via a patient survey is a great way to gather insights on their experience and identify any areas for improvement. Giving them a little time to settle into their recovery before asking for feedback might result in more thoughtful responses. Automating this follow up ensures all patients are given the opportunity to participate in providing feedback.
Patient Alerts – with Preadmit & FYDO
What are Patient Alerts?
Patient Alerts is a new feature in FYDO that displays a list of high-risk patients and their associated conditions, helping you address potential issues before admission.
Where do these Patient Alerts come from?
Patient Alerts are configured within your hospital’s Preadmit Portal:
You decide which questions to ask the patients.
You determine the criteria that triggers a Patient Alert. For Example:
BMI over 30
The patient indicating they have diabetes
Family history of cardiac issues
Patients answer these questions online while completing their Preadmission Questionnaire.
Any high-risk responses are flagged and displayed at your fingertips in FYDO for immediate review.
How will Patient Alerts help your facility?
Patient Alerts streamline the preadmission process by enabling hospitals to gather critical information effortlessly and early:
Convenient for patients: Patients can complete the questionnaire at a time that suits them, rather than waiting for a nurse’s call.
Time-efficient for Clinical Staff: Reviewing patient responses online reduces the need for lengthy phone calls.
Proactive consultation: Doctors and anaesthetists can be consulted about high-risk cases BEFORE speaking with the patient, minimising the need for follow-up calls.
How does the Patient Alerts process work?
Continue using your existing Preadmit Portal Link
Patients complete the online questionnaire at their convenience, and responses are sent directly to FYDO
Link and Commit preadmit forms as usual. (Instructions available here)
4. Responses without alerts are attached to the patient’s FYDO file under Documents. 5. High-risk responses are displayed in the Patients Alert for review by Clinical Preadmission Staff. 6. To access the Patient Alerts Screen, navigate to Data I/O and select Patient Alerts.
7. Key Features of the Patient Alerts Screen include the top-right menu which allows users to:
8. Arrow or Flag icon will display the high-risk triggers. 9. Patients Name Link: Go directly to the Patient Details Screen. 10. Important Information: Regarding episode and patient can be viewed. 11. The Status indicates what action is require for the patient:
12. The menu, on the right, gives users a number of options, including:
How can you start to use Patient Alerts to assist your hospital?
It is so easy to get started! Our team will take care of the entire setup process for you, ensuring that Patient Alerts integrate seamlessly into your workflow. With everything handled by us, you can focus on providing the best care while benefiting from improved communication and efficiency.
Contact us today! Email: preadmit@alturahealth.com.au Phone: (02) 9632 0026
What’s next to enhance this feature further?
We are continuously improving FYDO, and the new Patient Alerts feature is no different! Upcoming enhancements include:
Permission/Access Level for the screen.
Automatically mark Pre-Admission Contacted when entry in Patient Alert screen is completed.
Add the option to show the Flags in Custom Views on the Appointments Screen.
