User Management gives the ability to add users, delete users & change their user permissions. Only the Hospital Admin has access to User Management

1. Select the Settings tab
2. Select User Management
   
3. To add a new user > click Add New User in the top right-hand corner.
   
4. From there, enter all the details that are required.
   a. First Name
   b. Last Name
   c. Email Address
   d. User Type– Hospital Admin or Hospital User.
5. Select the permissions that each user is required to have. This is customisable to each user and can only be changed by Hospital Admins.
   
6. To delete a user, edit their details, edit their permissions or resend their welcome email, use the Actions dropdown next to their name.
   

The Appointments Screen in FYDO is completely customisable. Creating different views will assist in workflow & efficiency & allow different staff members to view information that is relevant to them.
The views that are created are available to all users on the database & each user can choose their own favourite default view by selecting the heart next to their chosen view.
Users are able to have a favourite custom view for each view type, eg. a favourite “Individual” view, a favourite “All” view & a favourite “Weekly” view.

1. Custom views are created in the Appointments Screen
2. Hover over the eye icon & select Add New View

3. Select the Location, Department & Doctors/Theatres that you want the view to be available for. Or leave with All selected for the view to be available all the time
4. Add the View Name to identify the view that you are creating. E.g., Theatre, Recovery etc
5. Choose the Layout in which you would like the view to open. E.g., Individual theatres, all theatres or weekly view
6. Select the Scroll type based on how you would like to view the screen when you scroll.
   Individual Scroll– You will be required to hover over the theatre in which you would like to scroll up or down.
   Unified Scroll- This allows you to scroll anywhere on the page and all the theatres will scroll together
7. Select the Hospital State Type. You have the option to set the appointments to display by:
   – Appointment Type- This will colour code the bookings as per the Appointment Type in the booking
   – Status- Will colour code the bookings according to where they are in the facility
   – Booking Code 1– will colour code the appointments according to the booking code 1 that has been entered
   – Booking Code 2- will colour code the appointments according to the booking code 2 that has been entered

8. Use the Fields dropdown to select the type of information that will be added to the custom view
9. Click Add Field to add the selected field to the table below
10. Use the on the left of each line to sort fields into the required order
11. Use the Percentage of column width fields to determine the width of each column
    N.B. the total of these columns always has to add up to 100.
12. Click Save and the appointment screen, with the new custom view that was created, will be displayed

Some examples of helpful views are:

Administration View

Theatre View

Recovery View

Creating Theatre Sessions

Select Theatre Roster from the left-hand menu

1. Select the way you would like to view the roster:

• By Day
• By Week
• By Month

2. Navigate to the date that you require using the Next and Previous arrows, Calendar or Today
3. Utilise the Filter to customise the information on the screen

• Print allows for a screenshot of the current view to be converted to PDF for printing purposes

4. Find the correct theatre & Right-Click to expand the options menu and select Make Booking

5. Select the required Doctor/Surgeon and Anaesthetist
6. Ensure correct Week Starting Date and Session Times are selected
7. Notes and Appointment Notes can be added to the booking if required
8. The Repeat feature gives the ability to produce a reoccurring booking for the selected surgeon

• Use the Every ____ week option to enable weekly, fortnightly, monthly bookings etc.
• Use the tick boxes to select the days of the week you require the booking to reoccur

9. Use the Ends field to set the date that the reoccurring booking will cease. NB. This feature will produce an individual booking on each of the selected days for that surgeon. If this booking changes, each individual booking will need to be amended. Hence, it is not recommended to reproduce the booking for extended periods of time
10. Add Theatre Staff (if your facility procedure requires)
11. Import Files that are related to the Theatre Booking
12. Click Save

This will create a theatre booking that can then be Edited, Cancelled or Deleted with a right-click (as per #4 in the above image).
There is a detailed Audit trail of changes made located inside the booking (right-click & Edit Roster)

For an invoice that has been incorrectly billed or needs to be reversed by way of a journal entry. Navigate to the required patient using number 1 or 2 below

1. Select Patient tab in the left-hand menu
   1. 1. Search for the required patient using the field in the top right
      2. Double click on required patient
      3. Navigate to the Episodes tab across the top of the patient record
2. Select Appointments tab in the left-hand menu
   1. 1. Search for the required patient using the field in the centre at the top or
      2. Use the calendar to navigate to the episode date
      3. Once the patient has been located, right-click on their appointment & select History
3. Ensure that the correct episode is selected from the list at the top
4. Ensure that the correct invoice is selected from the information for that admission (NB this is important if there are multiple invoices for the one episode)
5. Use the Invoice Options drop-down on the left of the screen
6. Select Reverse Invoice
   
   
7. The Reverse Invoice window will appear. Click on the invoice that you wish to reverse & it will turn a light shade of blue
8. Click the Reverse Invoice option
   
9. The invoice will continue to show in the episode; however it will now be followed by the journal adjustments that have just been performed to revers it & zero it out
   

Re-Exporting Reportable Data (PHDB/HCP/State specific)
If you are ever required to resubmit a Data Extract, following error corrections etc, there are 2 main steps to take. Those are to reset the sent status of the episodes (instructions 1-7 below) and then to re-generate the file.

1. Select Data I/O from the left-hand menu
2. Select Data Extracts
   

3. Ensure correct location is selected (for facilities with multiple locations)
4. Select the month you need to re-extract
5. Select the type of data you need to re-extract
6. Select Resubmit Episodes
   

7. In the pop-up box select:

   1. The Month you would like to re-submit.
   2. The specific health fund that you would like to re-submit
   3. Or select the Single Patient option if required (you will be prompted to search for the specific patient)
   4. Click Reset sent status
      

8. In the original Data Extract screen, ensure the correct month is still selected (as per instruction number 4 above)
9. Click Prepare Extract and in the following screen click Submit, as you would when initially submitting the Data Extract
10. Your data files will be saved in FYDO & also in your Download folder, on your computer
11. If needed, you can re-download this file by using the down arrow ⬇ under the Action column with a normal mouse click (not a Right Click). Once uploaded or submitted via the relevant means there is no need to keep a copy of the file on your computer, as you can access & download again if required from FYDO
12. You can upload these files directly into the appropriate portal or send via the appropriate email address. (Ensuring the file names do not contain any symbols as this may cause an error)

This document gives a description of all FYDO reports & information obtainable from them. Reports can all be printed directly from FYDO or exported to PDF, Excel Spreadsheet or Raw Data (which is the most detailed option in collating data).
Reports also gives the option to Star ★ your favourite reports. The reports that you have identified as your favourite, by clicking the star next to them, will be available on a Quick Menu that opens when you simply hover over the Reports tab in the main menu.

For the full list of reports the user will need to click once on the Reports icon.

Patient Reports

1. End of Day Banking – Gives the ability to re-print any End of Day Banking Reports that have been previously completed. NB. To initially perform the End of Day Banking for the day go to Settings, End of Day Banking. Users are also able to reset the banking from this report, if they have made an error when initially processing the End of Day Banking.
2. Patient Stats – Gives the ability to obtain extensive patient demographics data. Including:

   1. Medicare Eligibility Status
   2. Deceased Patients
   3. Archived Patients
   4. DVA Patients
   5. Indigenous Status
   6. Referral Expired
   7. Preferred Doctor
   8. Health Fund
   9. Gender
   10. Surveys
   11. Ability to stipulate birth date range
   12. Ability to stipulate created range
   13. Ability to stipulate post code range

3. Possible Double Patients – Provides a list of all patients that share similar information. There are several options to base the report on, enabling easy identification of patients that have been entered into FYDO more than once.
4. Recalls – Gives the ability to send bulk recalls to patients. Options to sort by recall date, gender, postcode etc. are all available.

Financial Reports

1. Trial Balance – Shows a snapshot of the balances of all categories listed in FYDO for the date range selected.
2. Invoice Export – Enables an Excel spreadsheet to be created of all invoices raised for the selected date range and data type.

Hospital – Financial Reports

1. Adjustments – Shows a list of adjustments. Can be sorted by adjustment type, doctor & date range.
2. Arrears – Shows all invoices without a zero-dollar balance. It can be run by Doctor, Fund & Period that the account has been outstanding for (e.g., 30 days & over). It can be run as:

   1. 1. Detail – Showing every patient & the balance
      2. Summary – Showing each health fund & the balance
      3. Interactive – Enabling follow up dates & notes to be accessible, to facilitate efficient workflow in debt recovery
      4. Minimum Balance – Allowing for a dollar value to be entered & report run to show accounts over that dollar value. (Handy to exclude accounts with credits from the report)
      5. Show accounts requiring a refund only – Enables the ability to see only the accounts that are in credit, once they have been invoiced, & require a possible refund

3. Billing Status – Details information on all episodes billed & unbilled. Reports can be run by doctor & date range & can be filtered to show:

   1. 1. Show all – inv summary – Lists all patients that have been invoiced with a summary of charges
      2. Show all – inv detail – Lists all patients that have been invoiced, documenting each line of the invoiced charges separately
      3. Show not billed only – Is an interactive report that lists all episodes that have not been billed and allows the user to raise the invoice right from this screen! Showing details of the coding status & theatre complete status to assist with efficient workflow. Also providing a column for the Cancelled reason for users to decide if a charge needs to be raised for the episode. When ‘Show not billed only’ is selected, the user is given another option to Don’t show patients’ billed $0 if that is required, and to Exclude cancelled episodes if they wish to.
      4. Not billed in same period – Shows invoices billed in the following accounting period

4. Billing Alerts – Will highlight any claims that have triggered one of the inbuilt billing rules. For example: Ophthalmic Procedure Missing Lens +/- Visco. If an ophthalmic procedure was billed without a lens, it will be highlighted here to crosscheck the billing is correct.
5. Deleted Transaction – Lists any transaction that has been deleted/voided from the selected period. Dates can be selected for deleted dates, accounting period or date of service.
6. Doctors Totals – gives a detailed view of revenue generated by each doctor. There is the ability to filter by doctor, or if all doctors are selected it will show a page per doctor. Clicking on the next page arrow > will show the next doctor in alphabetical order by surname.
7. GST Report – Allows users to obtain figures for GST on a Cash Basis or an Accrual Basis.
8. Other Services Revenue – Lists revenue from all other services that have been billed. E.g., prosthesis, surcharges etc. Report can be filtered by doctor, fund, theatre, type or patient category. Then there is the option to obtain data based on Accounting Period or Discharge Date for the date range selected.
9. Payments – Gives a list of all payments received in the selected date period either by Accounting Period, Audit Date or Date of Service. Filters are available by Doctor & payment type & data is able to be shown in formats such as Detailed, Summary, Audit date different to Accounting Period or Amount is negative.
10. Revenue – Retrieves revenue information by Accounting Period or Discharge Date. Can be displayed in Detail (shows revenue totals) or Summary (showing revenue generated by each category e.g., accommodation, theatre etc). Filters can be applied to show data for a particular doctor, fund, category, theatre etc. Information can then be grouped by various means also (Health fund, Indigenous Status, Postcode etc)
11. Unbilled Revenue – Generates a virtual invoice for all unbilled episodes, based on the item numbers entered in the theatre screen. Due to the nature of the information this report obtains, it can take a little longer to generate than other reports. It is designed to show all episodes that are not billing in real time. If the predicted item numbers are not entered in the Theatre Screen, at the time the report is run, it will be unable to calculate an accurate estimate of revenue for the episode. It will not look at dates that an invoice was billed if the “As at Date” is changed to a date prior to the current date, as it is designed to be a running tally.

Hospital Reports

1. Acute Certificate – The Acute Certificate Report provides a comprehensive list of admitted inpatients, displaying exact dates when certificates are required based on the admission date. It includes key details such as Start Day, Adjusted Length of Stay and Length of Stay to help you stay on top of compliance.  
2. Appointments – Gives a list of all bookings, including those that are yet to be admitted.
3. Bed Occupancy – Gives an overview of bed occupancy for the selected month. Also giving total number of beds, days, bed days available, bed days occupied & the percentage of occupancy.
4. Cancelled Episodes – Lists all episodes that have been cancelled with their corresponding reason. It can be filtered by Cancelled Reason to obtain more specific data for the date range selected. Cancelled Reasons can also be customised (Settings > Cancelled Reasons) to assist facilities in collating the data they require.
5. Chart Tracking -This helps facilities track the location of charts based on the information entered into the patient’s Chart Tracking tab. The report includes several useful filters, allowing users to organise information by chart location, status, and more
6. Clinical Indicators – Shows all indicators entered & the number that have been answered Yes or No during the date range selected. It can be filtered by Doctor or Theatre & is available in Summary & Detailed. Once the Detailed option is selected there are other fields that display, to ensure the exact information required is obtainable.
7. Episode Stats – Allows for an extremely broad range of information to be obtained. There is the option to show the data in a Detailed or Summary format & can filter by a range of options. The report can be generated by Admission Date or Discharge Date. Some examples of information that can be generated from this report, for the selected period, are:

   1. 1. All episodes
      2. Episodes for a particular Health Fund
      3. Episodes for a certain Anaesthetist
      4. Episodes for a certain Anaesthetic Type
      5. Episodes in a particular Theatre
      6. Episodes for a particular Specialty
      7. Episodes relating to a particular Booking Code
      8. Episodes for a particular Sex
      9. Indigenous Status or ATSI demographic report
      10. Age Group selection available
      11. Item numbers
      12. Diagnosis codes
      13. Procedure codes
      14. DRG’s
      15. Referring Doctor

8. Incomplete – Gives the option to show episodes, for a selected date range, that have not been coded, have not been discharged, have not had clinical indicators entered, have not been grouped etc. It also shows the Cancelled reason to enable the user to determine if the episode requires further attention. The Uncoded Episodes and Ungrouped Episodes reports are both Interactive, meaning the coder can easily and efficiently code all episodes from one screen!
9. Item Stats – Gives item number information for primary and subsequent procedures.
10. Leave – This will show the leave information for long stay patients who have left the facility for any period of time.
11. Length of Stay – gives statistical data regarding the time a patient spends in certain areas of the facility. It can be filtered by several different ways & is able to give the following data for the date range selected:

    1. 1. Pre-operative

          1. Admission Time to Time in Theatre
          2. Booking Time to Time in Theatre
          3. Booking Time to Anaesthetic Start Time
          4. Pre-Op Time to Time in Theatre
          5. Admission Time to Pre-Op Time
          6. Admission Time to Pre-Op time or Anaesthetic Start Time if pre-op time isn’t entered

       2. Intra-Operative

          1. Time in Theatre to Time out of Theatre
          2. Procedure Start Time to Procedure Finish Time

       3. Post-Operative

          1. Time out of Theatre to Discharge Time

       4. Total

          1. Admission Time to Discharge Time
          2. Admission Time to Ready for Discharge
          3. Booking Time to Discharge Time
          4. Booking Time to Ready for Discharge

       5. Comparison

          1. Planned Time in Theatre with Actual Time in Theatre
          2. Booking Length with Actual Minutes in Theatre

12. Medical Record Retention – Gives a list of episodes where medical records could potentially be archived or destroyed. It can be generated using the Chart Tracking information entered for each individual patient, or simply by their Admission or Discharge date. Information such as minor status, DRG and Indigenous Status are all present to help the facility make an informed decision as to which episodes may need actioning.
13. Midnight Census – will show patients that were admitted, but not yet discharged at the “As At” date selected.
14. Monthly Patient Activity – Gives an overview of all admissions, broken down into each day of the month. Giving the number of Total Patient Days, resulting in percentage averages for bed occupancy.
15. Other Services – Gives a list of all the other services that have been entered into the episodes. It can be filtered by suppliers for any given date range.
16. Patient Statistical Data for NSW Health – assists New South Wales hospitals with submitting their statistical data with ease.
17. Theatre Rosters – shows all booked theatre sessions & all cancelled theatre sessions grouped by surgeon or theatre. Also shows theatre utilisation minutes and percentages.

If a patient or health fund is required to be refunded the system will reflect this transaction by following these steps.

1. Go to Accounts in the main menu & select Adjustments

2. For multi-location systems, use the drop down to select the relevant Location
3. Enter the required Transaction Date if it differs from the current date
4. Use the Type dropdown to select Refund
5. Once Refund is selected for the Type, the Payment Type field will be displayed so the method of the transaction can be documented
6. Type the required information in the Drawer field
7. Use the Reference No., Bank & Branch fields, if the facility work instructions require, to document additional information regarding a bank cheque etc
8. Click “Click to Search for an individual Account” and the search box will be displayed to find the required patient
9. Once a patient is selected, the invoices with an outstanding amount will be displayed
10. Use the Show All Invoices option to display invoices that don’t currently have an outstanding balance
11. Once you have moved from the Allocated field the system will show you the Possible Balance of the invoice, following the adjustment
12 +13. Once all details have been confirmed and are correct, click Save

Receipting a patient payment on admission e.g., Excess payment, payment of account etc

1. Select required patient & Right-Click to expand menu
2. Select Excess/Deposit

3. Complete required information

4. Deposit type
   a. Fund Excess for all excess payments or payments that are required to be applied to a health fund invoice
   b. Patient Account Deposit for all payments to go towards an uninsured invoice
5. Transaction Date will automatically populate with the current date
6. Select payment Type e.g., EFTPOS, Cash, Cheque etc
7. Enter the Amount that has been paid
8. Select the Payment Description relative to the payment being made. NB. These descriptions are fully customisable & can be amended to suit the facility. This can be done in Settings > Deposit Types
9. Complete Drawer, Reference, Bank & Branch when payment is made via Cheque
10. Select Save or Save & Print to produce a printed copy of the receipt

Both Fund Excess & Patient Account Deposit receipts can be processes simultaneously to save the user following the above process twice.

These transactions can be found by selecting the required patient & using the Right-Click to display the menu and selecting Episode.

Select the required episode date from the list at the top of the screen.

The receipt can then be re-printed by using the Invoice Options on the right of the Episode screen & selecting Deposit Copy.

Receiving admission forms that have been submitted online through the patient portal

1. Select Data I/O and then PreAdmit Holding Bay from the main menu.
2. The list of submitted forms is shown on the LEFT and a preview of the admission form on the RIGHT.
3. For patients that are Not Linked, click on the 3 dots and select Link Patient. If there is no matching patient select “Create New Patient”
   
4. Print or download the paperwork using the icons, Print or Print All, in the top right corner of the preview screen. Print will just print the form that is being previewed. Print All will print any additional forms that the patient has attached also.
5. The 3 dots can also be used to Commit the document to the patients record.
6. Documents can also be Committed in Bulk by selecting all the entries using the check boxes on the left.
7. Using the Select Bulk Option dropdown box select Bulk Commit.
8. If committing forms individually, you’re given the option to assign the form to a particular episode. A pop up will give the option to Link to Episode with a drop down to choose the particular episode.
9. You can also choose to update the Admission Form Received checkbox on the Edit Appointment Screen while committing the form as well.
10. You are also given the option to update Health Fund Details for the particular episode if the PreAdmit form has different details than what is listed in FYDO.
11. These forms will now be saved in the corresponding patients Documents.
12. If you would like to attach the documents to the patients record, but NOT automatically update the patient record, then UNTICK the “Update Patient Record” checkbox before committing.
13. If you have committed a patient, but cannot remember who they were, go to the Settings and select Logs. This will give a list of who has been committed.

All new Patient Alerts can now also be viewed from the Preadmit Holding Bay! Simply click the flag icon:

Performing an Online Patient Verification check with Medicare & the health fund helps to ensure the correct patient information is entered into the system & that the Online Eligibility Check (OEC) will be successfully transmitted

1. OPV checks can be performed from the Patient Screen, on the right-hand side in the Medicare/ health fund section, by clicking OPV Check

2. Before the OPV is successful, the Medicare Number field & the Health Fund Number field will appear in a red font with a cross.

3. Once the information has been successfully verified, it will appear with a Green Numbers and a tick, to indicate the information matches the records held by Medicare and/or the Health Fund

4. If the information isn’t able to be verified, a visual alert will be displayed, in the top right corner, of a red hourglass.
5. Hover over this icon to display a reason for the unsuccessful verification.

6. In some instances, the OPV will be able to identify the patient, even if the details are slightly incorrect. If this happens the Verification Issue icon will become visible & you will be able to hover over it for information regarding the check. Some examples of this would be:
– Updating the patients’ first name. E.g. From Sam to SAMUEL
– Updating the last digit of the Medicare Card. E.g. From 5 to 6
– Updating the Medicare Reference Number. E.g. From 1 to 4
This may result in needing to run the OPV Check a second time to verify the Health Fund details.

7. The OPV will automatically be performed when making a patient booking. As long as the relevant patient information is available, the check will run once you click Save, after completing the Appointment Screen

8. If the patients’ name varies from what Medicare has documented, to what the Health fund has, utilise the Alias Name field under the Health Fund section (as shown in image below). In order to successfully verify the details in this instance:

   1. Enter the patients name, as it is shown on the Medicare Card, in the Patient Details section. FYDO has to have what Medicare has in this section.
   2. Enter the patients name, as it is show on the Health Fund Card, in the Alias Name field
   3. Run Check again