New WA Health Requirement

In accordance with updated requirements from WA Health, a new mandatory field has been introduced to ensure the Employment Status is completed on admission.

If your facility is in Western Australian and has selected On Admission, Make Patient Fields Mandatory in the System Configuration, a pop-up notification will appear if any of the mandatory fields are left blank on admission, ensuring compliance with the new reporting standards.

Patient List Enhancement

We’re pleased to introduce a new enhancement to the Patient List. A collapsible arrow is now available on the right-hand side of each patient entry. When selected, this will display the patient’s five most recent admissions, providing quick access to their recent admission history without navigating away from the list.

New Coding Feature

We are pleased to announce the implementation of a new feature in FYDO to enhance your coding workflow which is the ability to add and select Coding Hold Reasons.

To set this up, navigate to Settings > Coding Hold Reasons. From there, click the yellow “Add Coding Hold Reason” button to create and manage your list of hold reasons.

Once configured, these options will be available for selection directly within the coding screen, allowing for clearer documentation and improved workflow tracking.

The Coding Hold Reason will also be displayed when viewing the Billing Status > Show Not Billed Only report.

The coding screen has also been optimized to improve speed and functionality.

Health Fund Fee Setup Enhancement

FYDO has enhanced the Health Fund Fee Setup for the Same Day Accommodation setup.

The More Options dropdown will now reveal a new feature to Copy Rates from Minimum Benefits. When this option is selected, a pop-up window will appear, guiding you through a series of prompts to ensure the accurate transfer of relevant details. This improvement is designed to streamline the setup process and enhance data accuracy.

Upgrade to Invoice Export Report

An upgrade has made to the Invoice Export report located under Reports > Invoice Export. Upon exporting the report to Excel, you will now notice the addition of two new columns:

• Column L: Admission Date
• Column M: Discharge Date

These additions provide greater visibility into patient timelines and support more comprehensive reporting.

ICD-10-AM 13th Edition Now Implemented in FYDO

From 1st July, facilities are to adopt the 13th Edition of ICD-10-AM/ACHI/ACS. FYDO has been updated to support this transition in accordance with national standards. This means:

• For episodes prior to 1 July, the 12th Edition will continue to be used.
• For episodes on or after 1 July, the 13th Edition will automatically be applied.

This has now been successfully implemented across our platform which ensures accurate coding and reporting aligned with the Australian Coding Standards. FYDO will manage this transition for you by detecting episode dates and applying the appropriate coding standards without requiring manual input. However, we recommend that coding and health information management teams ensure they are familiar with the changes introduced in the 13th Edition.

If you have any questions about how the ICD update is applied in FYDO, or if you encounter any issues, please don’t hesitate to contact our support team. We’re here to ensure a smooth transition and continued ease of use.

National Procedure Banding List

The updated National Procedure Banding List, effective 1 July 2025, has now been implemented in FYDO. This includes:

• All newly introduced item numbers
• Updates to existing banding levels
• Changes to procedure descriptions

These updates have been applied in line with the latest release, unless your facility’s System Configuration settings indicate that you have opted out of automatic updates.

Please note: Any discontinued item numbers will need to be manually deactivated by your facility after billing for procedures performed prior to 1 July 2025 is complete. This ensures those codes remain available for historical billing purposes until no longer required.

Other Updates within FYDO from 1st July

The following updates were also implemented within FYDO from 1st July 2025

• MBS Items
• DVA Accommodation
• Turbo Grouper

If you have any questions or require assistance, please don’t hesitate to reach out.

New Token

FYDO has introduced a new token for the Other Notes field to accommodate the varying formatting preferences of different hospitals. While some hospitals prefer notes in color, italics, bold, etc., others opt for a more simplistic format. To address these differences, we have developed a new token system:

• <<Note>>: Is the existing token that all templates will be utilising. This token applies the layout (alignment, size, and font family) from the template, while adopting the formatting (color, bold, italics, and underline) from the appointment screen.
• <<Notes2>>: This token applies both the layout (alignment, size, and font family) and the formatting (color, bold, italics, and underline) from the template exclusively.

These updates have been incorporated into the WIKI Manual Tokens – Hospital – FYDO Wiki

<<Notes>> Example

<<Notes2>> Example

Patient Alerts Features

FYDO has introduced several enhancements to the Patient Alerts system. First one being, the alerts are now colour-coded by department for easier identification:

• Orange for Admin
• Red for Clinical
• Purple for Post

Additionally, a new filtering option has been added. FYDO now allows you to filter patient alerts by department using the drop-down menu located in the top right-hand corner of the screen. Alerts are configured in Pre-Admit to automatically route them to the appropriate department.

The enhance usability, the Patient Alerts system now includes advanced filtering capabilities. By using the Filter button located at the top right-hand corner, you can narrow down alerts to view those associated with a specific doctor and/or a particular date, making it easier to manage and review relevant information efficiently.

Another enhancement within Pre-Admit is the ability to mark alerts as not only Completed or Incomplete but now Deleted. These actions are controlled through User Group Settings, allowing administrators to assign permissions for who can manage alert statuses.

Please reach out to one of our team if you’d like more information on setting up or utilising the Patient Alerts for your facility!

New Report

FYDO has introduced a new report titled Medical Record Retention, designed to assist in identifying which patient records may be eligible for culling within a specified date range. The report automatically identifies patients who have been last seen during the selected date range, with the ‘Last Seen From’ field defaulting to 20 years prior.

As retention requirements vary by state, particularly in how a “Minor” is defined (e.g., age 16 in some states, 18 in others) you can now select the appropriate Definition of Minor Age to align with local regulations.

Please note: This report is for identification purposes only. The report will display episodes eligible for culling; however, no medical record charts will be archived automatically. The chart status must be updated manually at this stage. Development is currently underway on the next phase of this feature, which will introduce an automatic archiving functionality.

Minimum Benefits Improvement

Another improvement implemented by FYDO is the ability to Move Current Fees to Old Fees within Settings > Minimum Benefits > In Overnight Accommodation. This enhancement streamlines the process, eliminating the need to manually enter each fee individually and significantly improving efficiency and reducing administrative workload

Bulk SMS Additions

FYDO has enhanced the Bulk SMS screen by adding two new columns: Doctor/Surgeon and Health Fund Code. These additions provide greater clarity and improve targeting for patient communications

SMS Automation – Additional filter option

An enhancement has been made to Settings > SMS Automation, with the addition of new filtering option. FYDO now allows users to filter SMS automation rules by Appointment Type, offering greater flexibility and control in message targeting. This filter option is available within the “To Confirm Appointment” SMS condition, making it easier to tailor confirmation messages to specific appointment types.

For previous updates, please visit https://wiki.fydo.cloud/updates-clinic/

New Hover Feature

FYDO has introduced a new hover functionality on the Appointment screen, designed to streamline access to view deposit and payment information. By simply hovering your cursor over the billing status ‘D’ or ‘B’ icon, you can quickly view the amount a patient has paid—eliminating the need to navigate into their episode details.

This enhancement improves efficiency and provides a more convenient way to access key financial information at a glance.

Estimated Admission Time Token

There is a new token available that can inform patients of their estimated admission time before the actual admission times have been finalised. For instance, if a patient is scheduled for a morning admission, the SMS may read:

“Your admission to FYDO’s Day Surgery is confirmed. Your estimated admission time is between 08:00 AM and 12:00 PM. The hospital team will contact you once the schedule is finalised to confirm your exact admission time.”

The estimated time range that suits your facility can be configured via Settings > System Configuration. This feature allows for both an AM and a PM timeframe to be defined. Appointments falling within these timeframes will be given the stipulated estimated time, displayed in a 12-hour format.

To enable this feature in theatre lists, bed tracker, quick forms and SMS templates a new token has been introduced: <<TimeRange>>

New SMS Features Additional Filter Options

An enhancement has been made to Settings > SMS Automation, with the addition of new filtering options. FYDO now allows users to filter SMS automation rules by Doctor, Health Fund, Appointment Type, and Patient Category, providing greater flexibility and control in message targeting. These filter options are available within the following SMS categories: To Confirm Appointment, Post Discharge, and Admission Form Not Received.

Heath Fund Fee Setup

There have been some recent changes to the fee setup to improve its functionality and provide additional configuration options.

Casebase Fees

A new column, ‘Ignore Step Down,’ has been added, featuring a tick box option similar to the GST column. This functionality is particularly useful for facilities that wish to ensure certain fees are not subject to the usual percentage breakdown and are calculated at 100%, even when the item is performed as a secondary or subsequent procedure.

Exclude Private Room Add On

A new option to Exclude Private Room has been introduced in Casebase Fees, Casebase Multi and DRG Fees. This feature is designed to accommodate instances where hospitals are unable to charge for a private room add-on for certain admissions, while still allowing the private room add on charge to be applied to all other Case Base or DRG fees.

Both of these columns will now be displayed in the Excel file when printing the fees, as illustrated below.

DRG Fees Exclude Other Services

In the same manner that this feature functions in the Case Base Fees, the Exclude Other Services option has been added to the DRG Fees tab and is now also reflected in the Excel spreadsheet.

The new option to Exclude Other Services works in conjunction with the corresponding tick box for specific Other Services/Protheses. When selected, charges associated with the specific prothesis will not be raised.

DRG Charge Weight of One (CWO) Addition

A new CWO column has been introduced for hospitals needing to accommodate health fund contracts that utilise this structure.

Doctors Statutory Declaration

A new checkbox option has been added under the Doctor section in Settings to indicate whether the doctor has signed their Vaccination Statutory Declaration.

This information has also been added to the Doctors List > Excel Export.

Patient Alerts Screen Improvements

The Patient Alerts screen will now display over additional pages if there are more than 50 entries to show. This enhancement will improve loading performance and allow users to click between pages.  

Doctors Credentialing Alerts

FYDO’s latest feature introduces alerts related to doctor credentialing.
Under Settings > System Configuration > Hospital, four new tick box options are now available:

• On Admission – Make valid credentialing mandatory
• Theatre Roster – Alert when credentialing has expired
• Theatre Roster – Alert when indemnity insurance has expired
• Theatre Roster – Alert when AHPRA registration has expired

If your facility utilises these new tick boxes, a pop-up message will appear indicating which specific requirement needs attention whether during patient admission or when creating a theatre booking.

Pre-Admit Holding Bay

In the Pre-Admit holding bay, a new option is now available when committing a patient: you can select ‘IFC Signed’ if you are linking the form to a particular episode and the patient has digitally signed the Informed Financial Consent (IFC). Once selected, this will be reflected in the checklist on the admission screen.

Tokens

FYDO now has a token for the Signed Informed Financial Consent (IFC) Checklist Item. This token will work on:

• Theatre List   
• Quick Forms  
• SMS  
• Handover Report
• Bed Tracker  

Please see below to view the newly added token:

For a full list of available IFC tokens, click the link below to access our FYDO Wiki Manual:

Tokens – Hospital – FYDO Wiki

Master Templates

FYDO now allows hospitals to “hide” the Master Templates so that they are not an option for users to select accidentally.  

This setting can be amended by a user from your hospital that has access to Settings > System Configuration by ticking the Hide Master Templates checkbox. Once this is selected the master templates will not be displayed in any of the dropdowns where users are able to select from available template option, for example when creating an IFC or Invoice.  

Tokens

FYDO now has tokens for the Referring Doctor details listed on the Edit Appointment Screen. These tokens will work on:  

• Theatre List  
• Bed Tracker  
• Quick Forms  
• SMS  
• Template Type (Hospital Invoice)  

Please see below for a list of the newly added tokens:

For a full list of available hospital tokens, click the link below to access our FYDO Wiki Manual:

FYDO Wiki – Hospital Tokens

Certificates in Claiming Hospital

FYDO now enables access to certificates from the Claiming Hospital > Claims & Not Yet Sent tabs. This feature will prove valuable in the event of rejections, allowing you to quickly verify whether a certificate has been applied to a specific episode. Simply right-click to view the available options, which will now include Certificate.