New Food Instructions

FYDO has introduced a new Food Instructions option within Settings, allowing you to create a list of predefined dietary requirements for inpatients, such as Pureed, Liquidised, and other specific meal instructions.

These predefined options will automatically populate as a drop-down list within the Edit Appointment screen, while still allowing users to free-type additional instructions if required. After selecting a predefined option, you can also add further information to provide more detailed dietary requirements.

A new permission has also been added under Settings > User Groups (Setting Hospital) for Food Instructions. This permission will default to Read/Write (RW) for existing users.

HC21 Signed Tickbox

The HC21 Signed process has been enhanced to further streamline patient admissions and reduce the need for manual data entry.

When a patient completes and submits their HC21 form through Preadmit, the HC21 Signed checkbox will now be automatically selected within FYDO. This automation ensures the system accurately reflects that the required form has been completed, eliminating the need for staff to manually update the patient’s record.

Appointment Report Improvement

The Appointment Report has been enhanced with the addition of two new columns in the Excel – Raw Data export: Estimated Discharge and Estimated Length of Stay. These can be located in column:

• Estimated Discharge: AS
• Estimated Length of Stay: AT

These new fields provide greater visibility into each patient’s expected admission duration and anticipated discharge date, making it easier to monitor patient stays, assist with planning, and support reporting requirements.

Email Set Up required for Documents & Invoices

We’re pleased to let you know that FYDO’s new email integration is now live and available to use when sending Documents & Invoices.

This new feature allows FYDO to securely send emails directly through your Microsoft 365 (Outlook) account, offering improved reliability, security, and better alignment with your organisation’s IT policies.

To continue sending emails from FYDO Documents & Accounts, you will need to verify the email address you wish to send from in your FYDO profile. Please follow our setup guide to complete this process.

In addition, FYDO now supports customised email footers, including the option to add your company logo. Facilities can set up a universal footer for all users, or individual users can create their own personalised footer.

Please refer to our WIKI Manual for step-by-step setup. If you have any questions or need assistance, feel free to reach out.

For previous updates, please visit https://wiki.fydo.cloud/updates-clinic/

Report Holding Bay

FYDO now has the capability to receive endoscopy reports directly back from Endobase through the Report Holding Bay. This integration allows reports to be transferred more efficiently into the system, improving workflow processes and ensuring important documentation is more easily accessible and managed within FYDO.

Email Set Up required for Documents

We’re pleased to let you know that FYDO’s new email integration is now live and available to use when sending Documents.

This new feature allows FYDO to securely send emails directly through your Microsoft 365 (Outlook) account, offering improved reliability, security, and better alignment with your organisation’s IT policies.

To continue sending emails from FYDO Documents, you will need to verify the email address you wish to send from in your FYDO profile. Please follow our setup guide to complete this process.

In addition, FYDO now supports customised email footers, including the option to add your company logo. Facilities can set up a universal footer for all users, or individual users can create their own personalised footer.

Please refer to our WIKI Manual for step-by-step setup. If you have any questions or need assistance, feel free to reach out.

Checklist Addition

FYDO has now introduced an additional checklist field for HC21 Signed. This enhancement has been implemented to improve workflow efficiency and provide clearer visibility over the completion status of important documentation, ensuring greater accuracy and compliance in your processes. For our customers utilising the Digital IFC feature and sending HC21s to patients to sign, the next part of this development piece will see the box automatically tick when the HC21 is signed and received from Preadmit.

From 1 July 2026, changes are being introduced to the Assignment of Benefit process for Medicare bulk billing and Simplified billing.

For a general overview of the Assignment of Benefit changes, please refer to the Department of Health: Improving the Assignment of Benefit Process

Important Update – June 2026

The Australian Government has announced updated transition arrangements for the Medicare Assignment of Benefit changes commencing on 1 July 2026.

Regulatory amendments are being progressed to introduce a 12-month transition period. This includes allowing verbal assignment of benefit for all bulk-billed patients in all healthcare settings.

The Department will also use this period to consider further options to reduce the administrative burden on healthcare providers and patients while maintaining the integrity of Medicare.

Medicare Bulk Billing

From 1 July 2026:

• Assignment of Benefit can be completed before the service as a Pre-Assignment, or after the service as a Post-Assignment. FYDO will support Post-Assignment.
• Consent must be obtained before the Medicare claim is submitted.
• The patient or assignor can provide consent on paper, electronically or verbally (during the transition period).
• Providers will no longer need to sign the agreement.
• Evidence of consent must be retained for two years.
• Prior approved DB4E and DB020 forms will no longer meet the requirements for a valid Assignment of Benefit (AoB) agreement.
• Enduring Assignment of Benefit option will also be available for eligible MyMedicare patients, residential aged care residents and patients of Aboriginal Community Controlled Health Organisations (ACCHOs).

For further information, please refer to the Department’s Assignment of Medicare Benefits for Bulk Billing – Frequently Asked Questions that is regularly being updated.

Simplified Billing

The 12-month transition arrangements do not change the new Simplified Billing requirements commencing on 1 July 2026.

Key changes include:

• Simplified billing claims will use either Implied Assignment or Requested Assignment.
• Implied Assignment may apply where an insurer arrangement is in place for the service, such as Gap Cover Agreements or MPPAs.
• Requested Assignment may apply where an insurer arrangement does not apply. In these cases, the patient or assignor needs to agree to assign the Medicare benefit.
• Simplified billing claims will need to indicate whether Implied Assignment or Requested Assignment applies, for both electronic and manual claims.

For more information, please refer to the Department of Health resources below:

Assignment of Benefit – Simplified Billing Legislation Changes

Assignment of Medicare Benefits for Simplified Billing – Frequently Asked Questions

FYDO Updates

FYDO has already started releasing updates in preparation for the 1 July 2026 Assignment of Benefit changes.

• 25/06/26 – FYDO is preparing a software update to support the new Medicare Assignment of Benefit requirements, with release currently expected in August 2026.

  Further information about this update will be provided closer to the release date, including details of a webinar to help support clients through these changes.

• 15/06/26 – An Assignment Type field was added to the Clinical Billing screen. The field was also added to the Edit Invoice pop-up, accessed via Claiming Medical > View Batch Details > Action > Edit Invoice, in preparation for the Simplified Billing changes commencing on 1 July 2026.
• 23/04/2026 – Default Assignment Type for Simplified Billing Claims to Implied or Requested within Doctor Setup. Steps on how to update this field can be found here: FYDO Clinic Update – 23/04/2026

Further Information & Support

We recommend clients review the Department of Health information linked above to understand how the Assignment of Benefit changes may apply to their clinic.

For any questions regarding the Assignment of Benefit changes, the Department of Health can be contacted at: AssignmentofBenefit@health.gov.au

For any questions relating to FYDO, please contact our Support Team at support@alturahealth.com.au or phone (02) 9632 0026 – option 6 for FYDO Clinic.

FYDO will provide additional updates as they become available.

SMS Improvement

Previously, if an Automated SMS had already been sent for a particular appointment date, and a new appointment was then created within that same timeframe, the scheduled Automated SMS would send immediately for the new booking.

To give users more control over when this is sent, the Confirmed field is now displayed on the Make Appointment screen.

This allows users to select the appropriate confirmation status while creating the booking. For example, selecting Confirmed at the time of scheduling will prevent the Automated SMS from being sent immediately, where applicable.

Performance Optimisation

Additional performance improvements have been implemented across FYDO, resulting in a more efficient and responsive user experience.

For previous updates, please visit https://wiki.fydo.cloud/updates-clinic/

DRG Version 12 Update

DRG Version 12 is now available as an option in FYDO. Along with the DRG version update, we have also updated the TurboGrouper to the latest version to ensure compatibility.

Just a reminder that the DRG version, in the Coding Screen, will automatically default based on the setup against the health fund in Settings, and should be set in line with what is outlined within your health fund contracts.

SMS Improvement

Previously, if an Automated SMS had already been sent for a particular appointment date, and a new appointment was then created within that same timeframe, the scheduled Automated SMS would send immediately for the new booking.

To give users more control over when this is sent, the Confirmed field is now displayed on the Make Appointment screen.

This allows users to select the appropriate confirmation status while creating the booking. For example, selecting Confirmed at the time of scheduling will prevent the Automated SMS from being sent immediately, where applicable.

Performance Optimisation

Additional performance improvements have been implemented across FYDO, resulting in a more efficient and responsive user experience.

Claims Import Enhancement

We have introduced an enhancement to the Claims Import auto send feature for Medicare and DVA batches.

A new toggle option is now available, allowing clients to choose whether imported Medicare and DVA claims are automatically sent after import, or saved for manual review and submission.

This feature is defaulted in FYDO to automatic batch sending.

If you would prefer this setting to be disabled, please submit a support ticket and our team will be happy to assist.

For previous updates, please visit https://wiki.fydo.cloud/updates-clinic/

Items Report Enhancement

We have enhanced the underlying reporting framework for the Items Report.

As part of this update, the report now features a refreshed design and improved performance, with no changes to existing data or reporting capabilities.

A new real-time search field has also been added. Users can type alphanumeric characters into the search field to quickly narrow down results on-screen.

For previous updates, please visit https://wiki.fydo.cloud/updates-clinic/

Other Services Improvement

In Settings > Other Services, there is now an option to select who the Other Service will default to. It is automatically set to Health Fund; however, if there is a specific custom code or prosthesis that should always be billed to the patient, you can change the default setting.

This selection will then automatically populate on screens such as Edit Appointment, Theatre Screen, and IFC.

Custom View Addition

FYDO has now implemented a new Custom View Field called Time Out Theatre Time, which will automatically pull through the time entered within the Theatre screen.

Bed Tracker

FYDO has now introduced a new button within Bed Tracker called Patient Forms. This feature allows users to print individual patient information by page, rather than being limited to printing only a handover report.

Performance Optimisation

Performance improvements have been implemented across FYDO, resulting in a more efficient and responsive user experience.

Additions to Audit Logs

Users can now export Audit Logs to PDF for printing along with the ability to export to excel.

For previous updates, please visit https://wiki.fydo.cloud/updates-clinic/