FYDO has now introduced three new permissions in Settings > User Groups, allowing you to control access by setting each permission to Deny, Read, or Read/Write.
The three new permissions are:
Webhooks
Accommodation Category
API
These permissions are defaulted to Deny and will need to be manually updated where required. Only users with the appropriate permissions to manage User Groups will be able to make these changes.
SMS Template Improvement
FYDO has now introduced an improvement to SMS formatting, allowing line breaks and spacing included within SMS templates to be retained when the message is received by the patient.
This new functionality ensures that SMS messages are displayed in the same clear and easy-to-read format as they appear within FYDO, making longer messages and important patient instructions easier to understand.
Custom View – New Field Addition
FYDO has added a new “Items” field for use with your custom views on the appointment screen.
The field displays the item number saved against each appointment, allowing you to view this information at a glance without opening the appointment details.
If an appointment has multiple items, they will be separated by commas. Simply hover over the field to view all associated items.
FYDO now allows you to search for patients using their Membership Number. To utilise this new search option, simply enter MEM: followed by the patient’s membership number into the search bar.
New Tokens
FYDO has introduced several new tokens:
Patient’s Middle Name – These tokens will display the patient’s middle initial and the patient’s full middle name. These tokens can be located in our Wiki under Tokens – Patient.
FYDO now allows you to search for patients using their Membership Number. To utilise this new search option, simply enter MEM: followed by the patient’s membership number into the search bar.
Overnight Banding Update
FYDO has introduced updated logic for DVA Per Diem Overnight invoices. When creating an invoice for a Per Diem Overnight charge, FYDO will now determine the accommodation charge based on the highest-priority patient class/accommodation, rather than using the banding as the primary factor.
The Patient Class/Accommodation now takes priority over the banding, ensuring that the correct accommodation rate is selected when generating the invoice.
Cancer Registry for Northern Territory
FYDO has introduced the Northern Territory Health Cancer Registry screen, designed to support cancer registry data entry for Northern Territory facilities.
We’re pleased to let you know that FYDO will support exporting this data file, using the same process as the other end-of-month data extracts.
This update means that reporting to the NT Cancer Registry will be a seamless and efficient process for our Northern Territory hospitals.
New Tokens
FYDO has introduced several new tokens:
Tomorrow’s Date – There are two new tokens that will display tomorrow’s date and tomorrow’s day, based on the current system date. These can be located in our Wiki under Tokens – Hospital > Episode Appointment Details.
Theatre Roster – These tokens will only pull the information from the Theatre Roster (not the Theatre Screen). These tokens can be located in our Wiki under Tokens – Hospital > Theatre Roster.
Patient’s Middle Name – These tokens will display the patient’s middle initial and the patient’s full middle name. These tokens can be located in our Wiki under Tokens – Patient.
HPI-O and Doctor’s HPI – This token will display the organisations HPI-O number and the Doctor’s HPI number. These tokens can be located in our Wiki under Tokens – Hospital.
Bed Occupancy Report Improvement
FYDO has implemented a refreshed design for the Bed Occupancy Report. This new design delivers improved performance, including faster processing and loading times, while all existing data, filters, and functionality remain unchanged.
Incomplete Report Enhancement
FYDO has added a new column to the Incomplete Report for the Doctor Speciality.
This additional column makes it easier to identify the treating doctor’s speciality directly within the report, providing greater visibility when reviewing incomplete episodes and outstanding information.
MHR Improvement
FYDO will now prompt you when changing a patient’s MHR Consent Status, asking whether you would like to apply the change to all episodes for that patient.
This provides greater control when updating consent and helps ensure the change is applied consistently across the patient’s episodes when required.
Patient Alerts Change
To avoid confusion with the Patient Alerts located within the Patient Details Screen, PreadmitPatient Alerts will now be relabelled as Patient Flags.
This change is intended to make the distinction between the two features clearer and help users easily identify the correct information when working within FYDO.
In addition, amendments to Patient Flags will now be displayed in the Audit Logs. The audit log can be accessed by navigating to Settings > Logs. This allows users to review the history and changes associated with Patient Flags, providing greater visibility and traceability when managing patient information.
FYDO Hospital Update – 07/08/2026
API Security Changes
FYDO is enhancing security around API usage. The authentication model is changing from Legacy API Keys to a HMAC (Hash-Based Message Authentication Code) model.
There will be a 2-month grace period where the Legacy API Key model will be supported, while hospital API Integrators work towards transitioning to the HMAC method of authentication.
IMPORTANT — From 8 October 2026, only HMAC-authenticated API calls will be accepted. Any calls using Legacy API Keys will fail from this date.
A guide on HMAC integration will be advised shortly in a follow up email to all Facilities identified as having API Users.
FYDO has introduced three new options in System Configuration to help ensure doctor compliance during appointment creation and editing:
Appointment Creation / Edit – Alert when Credentialling Expired
Appointment Creation / Edit – Alert when Indemnity Insurance Expired
Appointment Creation / Edit – Alert when AHPRA Expired
These alerts were previously only available within the Theatre Roster. They have now been extended to the Appointment Creation/Edit screen to provide an additional layer of validation. This helps maintain compliance and reduces the risk of appointments being scheduled with practitioners whose credentials are no longer valid.
An example of the alert is shown below.
Please Note: These options are disabled by default. If you would like to use these alerts, you will need to enable the relevant tick boxes in System Configuration.
Reports Improvement
FYDO has introduced two new filter options for the Invoice Export Report. Users can now generate the report using either Admission Date or Discharge Date.
This enhancement makes it much easier to report on episodes within a specific period, regardless of when the invoice was raised or the payment was received. For example, if an episode was admitted in January but the payment was not received until six months later, it will still be included when filtering by the Admission Date or Discharge Date.
1st of July Data Extract Amendments
All Data Extract updates have been implemented for the 1st of July requirements.
FYDO Hospital Update – 31/07/2026
Additions to Audit Logs
FYDO has introduced additional audit logs for item numbers under Settings > Logs. This enhancement allows users to track changes made in Settings > Items, such as Eclipse Code Mapping enabling/disabling or when Theatre Banding has been modified
Theatre Roster Tokens
The Theatre Staff tokens, that originally only pulled information from the patients Theatre Screen, will now populate from the Theatre Roster information prior to the patient’s admission. This enables Theatre Lists to populate and print this data before procedures commence. These fields include: Scrub Nurse, Scout Nurse, Other Nurse, Surgical Assistant, Other Surgical, and Other Staff.
Users are now required to enter a reason when deleting a patient from the Waitlist. This enhancement has been introduced to provide greater visibility into why patients are removed from the Waitlist, helping to ensure accurate record keeping and greater accountability within the system. Phase 2 of this development will be to add this information to reports.
Custom View Addition
Users can now add the episodic My Health Record (MHR) Consent Status to their Custom Views. This information is sourced from the consent recorded on the individual booking itself, rather than the consent displayed on the Patient Details screen, as consent may differ between episodes.
FYDO Hospital Update – 10/07/2026
New Food Instructions
FYDO has introduced a new Food Instructions option within Settings, allowing you to create a list of predefined dietary requirements for inpatients, such as Pureed, Liquidised, and other specific meal instructions.
These predefined options will automatically populate as a drop-down list within the Edit Appointment screen, while still allowing users to free-type additional instructions if required. After selecting a predefined option, you can also add further information to provide more detailed dietary requirements.
A new permission has also been added under Settings > User Groups (Setting Hospital) for Food Instructions. This permission will default to Read/Write (RW) for existing users.
HC21 Signed Tickbox
The HC21 Signed process has been enhanced to further streamline patient admissions and reduce the need for manual data entry.
When a patient completes and submits their HC21 form through Preadmit, the HC21 Signed checkbox will now be automatically selected within FYDO. This automation ensures the system accurately reflects that the required form has been completed, eliminating the need for staff to manually update the patient’s record.
Appointment Report Improvement
The Appointment Report has been enhanced with the addition of two new columns in the Excel – Raw Data export: Estimated Discharge and Estimated Length of Stay. These can be located in column:
Estimated Discharge: AS
Estimated Length of Stay: AT
These new fields provide greater visibility into each patient’s expected admission duration and anticipated discharge date, making it easier to monitor patient stays, assist with planning, and support reporting requirements.
FYDO Clinic Update – 25/06/2026
Email Set Up required for Documents & Invoices
We’re pleased to let you know that FYDO’s new email integration is now live and available to use when sending Documents & Invoices.
This new feature allows FYDO to securely send emails directly through your Microsoft 365 (Outlook) account, offering improved reliability, security, and better alignment with your organisation’s IT policies.
To continue sending emails from FYDO Documents & Accounts, you will need to verify the email address you wish to send from in your FYDO profile. Please follow our setup guide to complete this process.
In addition, FYDO now supports customised email footers, including the option to add your company logo. Facilities can set up a universal footer for all users, or individual users can create their own personalised footer.
Please refer to our WIKI Manual for step-by-step setup. If you have any questions or need assistance, feel free to reach out.
FYDO now has the capability to receive endoscopy reports directly back from Endobase through the Report Holding Bay. This integration allows reports to be transferred more efficiently into the system, improving workflow processes and ensuring important documentation is more easily accessible and managed within FYDO.
Email Set Up required for Documents
We’re pleased to let you know that FYDO’s new email integration is now live and available to use when sending Documents.
This new feature allows FYDO to securely send emails directly through your Microsoft 365 (Outlook) account, offering improved reliability, security, and better alignment with your organisation’s IT policies.
To continue sending emails from FYDO Documents, you will need to verify the email address you wish to send from in your FYDO profile. Please follow our setup guide to complete this process.
In addition, FYDO now supports customised email footers, including the option to add your company logo. Facilities can set up a universal footer for all users, or individual users can create their own personalised footer.
Please refer to our WIKI Manual for step-by-step setup. If you have any questions or need assistance, feel free to reach out.
FYDO has now introduced an additional checklist field for HC21 Signed. This enhancement has been implemented to improve workflow efficiency and provide clearer visibility over the completion status of important documentation, ensuring greater accuracy and compliance in your processes. For our customers utilising the Digital IFC feature and sending HC21s to patients to sign, the next part of this development piece will see the box automatically tick when the HC21 is signed and received from Preadmit.
Assignment of Benefit (AoB) Changes – 1 July 2026
From 1 July 2026, changes are being introduced to the Assignment of Benefit process for Medicare bulk billing and Simplified billing.
The Australian Government has announced updated transition arrangements for the Medicare Assignment of Benefit changes commencing on 1 July 2026.
Regulatory amendments are being progressed to introduce a 12-month transition period. This includes allowing verbal assignment of benefit for all bulk-billed patients in all healthcare settings.
The Department will also use this period to consider further options to reduce the administrative burden on healthcare providers and patients while maintaining the integrity of Medicare.
Medicare Bulk Billing
From 1 July 2026:
Assignment of Benefit can be completed before the service as a Pre-Assignment, or after the service as a Post-Assignment. FYDO will support Post-Assignment.
Consent must be obtained before the Medicare claim is submitted.
The patient or assignor can provide consent on paper, electronically or verbally (during the transition period).
Providers will no longer need to sign the agreement.
Evidence of consent must be retained for two years.
Prior approved DB4E and DB020 forms will no longer meet the requirements for a valid Assignment of Benefit (AoB) agreement.
Enduring Assignment of Benefit option will also be available for eligible MyMedicare patients, residential aged care residents and patients of Aboriginal Community Controlled Health Organisations (ACCHOs).
The 12-month transition arrangements do not change the new Simplified Billing requirements commencing on 1 July 2026.
Key changes include:
Simplified billing claims will use either Implied Assignment or Requested Assignment.
Implied Assignment may apply where an insurer arrangement is in place for the service, such as Gap Cover Agreements or MPPAs.
Requested Assignment may apply where an insurer arrangement does not apply. In these cases, the patient or assignor needs to agree to assign the Medicare benefit.
Simplified billing claims will need to indicate whether Implied Assignment or Requested Assignment applies, for both electronic and manual claims.
For more information, please refer to the Department of Health resources below:
FYDO has already started releasing updates in preparation for the 1 July 2026 Assignment of Benefit changes.
25/06/26 – FYDO is preparing a software update to support the new Medicare Assignment of Benefit requirements, with release currently expected in August 2026.
Further information about this update will be provided closer to the release date, including details of a webinar to help support clients through these changes.
15/06/26 – An Assignment Type field was added to the Clinical Billing screen. The field was also added to the Edit Invoice pop-up, accessed via Claiming Medical > View Batch Details > Action > Edit Invoice, in preparation for the Simplified Billing changes commencing on 1 July 2026.
23/04/2026 – Default Assignment Type for Simplified Billing Claims to Implied or Requested within Doctor Setup. Steps on how to update this field can be found here: FYDO Clinic Update – 23/04/2026
Further Information & Support
We recommend clients review the Department of Health information linked above to understand how the Assignment of Benefit changes may apply to their clinic.
For any questions regarding the Assignment of Benefit changes, the Department of Health can be contacted at: AssignmentofBenefit@health.gov.au
For any questions relating to FYDO, please contact our Support Team at support@alturahealth.com.au or phone (02) 9632 0026 – option 6 for FYDO Clinic.
FYDO will provide additional updates as they become available.
FYDO Clinic Update – 04/06/2026
SMS Improvement
Previously, if an Automated SMS had already been sent for a particular appointment date, and a new appointment was then created within that same timeframe, the scheduled Automated SMS would send immediately for the new booking.
To give users more control over when this is sent, the Confirmed field is now displayed on the Make Appointment screen.
This allows users to select the appropriate confirmation status while creating the booking. For example, selecting Confirmed at the time of scheduling will prevent the Automated SMS from being sent immediately, where applicable.
Performance Optimisation
Additional performance improvements have been implemented across FYDO, resulting in a more efficient and responsive user experience.
