FYDO has now included GST in the Arrears Report when exporting to Excel – Raw Data. The following new columns have been added:
Column T: Balance (Gross)
Column U: GST
Column V: Balance (Net)
Incomplete Report Addition
The Incomplete Report can now identify patients who have provided consent for their discharge summary to be uploaded to MHR, but the upload has not yet occurred. This is verified by cross-checking the MHR Consent checkbox on the Edit Appointment screen.
FYDO Clinic Update – 06/03/2026
SMS Improvement
FYDO has implemented validation warnings to help prevent SMS messages from being sent to invalid mobile numbers.
When sending an individual SMS to a patient with an invalid phone number entered, FYDO will trigger a pop-up notification to ensure the user is aware that the SMS cannot be sent.
For SMS messages sent via automation, if the recipient’s mobile number is invalid, an email notification will be issued to the contact configured under Settings > System Configuration > SMS Account.
FYDO has implemented validation warnings to help prevent SMS messages from being sent to invalid mobile numbers.
When sending an individual SMS to a patient with an invalid phone number entered, FYDO will trigger a pop-up notification to ensure the user is aware that the SMS cannot be sent.
For SMS messages sent via automation, if the recipient’s mobile number is invalid, an email notification will be issued to the contact configured under Settings > System Configuration > SMS Account.
Arrears Report Enhancement
We have enhanced the underlying reporting framework for the Arrears Report, bringing it in line with the modern architecture used across other FYDO reports.
This change improves report performance and consistency, while supporting our broader initiative to modernise and standardise reporting across the platform.
1st of March Updates
The 1st of March Prescribed List of Medical Devices Update has now been implemented in FYDO. This includes updated fees and the Expiry as of date has also been imported for discontinued Other Service Items.
The 1st of March National Procedure Banding Update will be implemented in FYDO tonight (6th of March 2026).
FYDO Hospital Update – 26/02/2026
Custom View Additions
We have added new field options that are now available for use within Custom Views. The following fields can now be selected:
Pre-Op Time
Time in Theatre
Recovery 1 Time
Discharge Time
Revenue Report Improvement
We have enhanced the underlying reporting framework for the Revenue Report, bringing it in line with the modern architecture used across other FYDO reports.
This change improves report performance and consistency, while supporting our broader initiative to modernise and standardise reporting across the platform.
Coding On Hold Enhancement
After incorporating the Coding On Hold Reason into the Unbilled Revenue – Excel Raw Data Report, we have proceeded with the next phase of implementation by integrating the Coding On Hold Reason into the API as well.
Performance Improvements
We have implemented further performance improvements across key FYDO functions, including patient editing, appointment management, inpatient screen edits, and hospital claiming.
These updates form part of our broader initiative to optimise system performance, reduce response times, and enhance overall usability across the platform.
FYDO Hospital Update – 19/02/2026
Excess/Deposit Addition
You now have the option to email the Excess/Deposit receipt directly to the patient. Under the Save and Print option, there is a dropdown menu that includes an option to email the receipt to the patient.
The email message templates can be configured in Settings > Invoice/IFC Message, or you may enter a custom message manually at the time of sending.
Kindly note that this functionality applies only to users who have configured their email address within their User Profile. Please refer to the WIKI for detailed instructions on completing this setup. Click the button below to be directed straight to the relevant page.
FYDO has now enhanced the SMS History functionality by introducing sorting based on Appointment Date.
There have also been additional filter options added to allow users to see exactly what they need to.
Opt-Out SMS
FYDO now gives users the ability to document if a patient has Opted Out of receiving SMSs. This field is on the Patient Screen and once it is selected the system will not allow for a patient to be sent an SMS when the Bulk SMS or Automated SMS functions are being used.
Users will also be able to clearly see which patients have Opted Out and these patients will be unable to be selected.
Preadmit is also able to collect this information and populate the field in FYDO when patients submit their forms, so please reach out if this is a feature you’d like to enable for your facility.
User Group Settings
FYDO has expanded the options available under the Appointment heading. Previously, users were limited to a single option that allowed the creation and deletion of Custom Views only. This has now been enhanced to include the ability to create, edit, and delete all views. These additional options provide greater flexibility in managing views, allowing staff to create their own customised views, while also enabling administrators to control permissions and determine which staff members are authorised to modify all views which will affect all users.
Other Services items can now be allocated an Expiry Date if they can no longer be used for billing/claiming.
This expiry date will now automatically be updated when each new Prescribed List of Medical Devices is loaded into FYDO. This feature ensures that users are unable to utilise codes for admission dates after the code has expired.
In addition to these changes, FYDO will now generate audit logs for any changes made across Other Services, allowing visibility of the date, time, and user responsible for each update. This can be found in Settings > Logs.
New Look – Reports
FYDO has implemented a refreshed design for the Incomplete Report and the Episode Stats Report. This new design delivers improved performance, including faster processing and loading times, while all existing data, filters, and functionality remain unchanged.
SMS History Enhancement
FYDO has now enhanced the SMS History functionality by introducing sorting based on Appointment Date.
There have also been additional filter options added to allow users to see exactly what they need to.
Opt-Out SMS
FYDO now gives users the ability to document if a patient has Opted Out of receiving SMSs. This field is on the Patient Screen and once it is selected the system will not allow for a patient to be sent an SMS when the Bulk SMS or Automated SMS functions are being used.
Users will also be able to clearly see which patients have Opted Out and these patients will be unable to be selected.
Preadmit is also able to collect this information and populate the field in FYDO when patients submit their forms, so please reach out if this is a feature you’d like to enable for your facility.
FYDO Hospital Update – 09/01/2026
Theatre Roster Setup Improvements
FYDO has introduced four configurable blocks within the theatre roster setup. For example, on every second Wednesday, a theatre may operate from 7:00 am to 11:00 pm, while on standard days it operates from 7:00 am to 4:00 pm. This enhancement provides increased flexibility in defining theatre operating hours and allows theatres to be closed on specific days of the month.
FYDO now includes separate Current and Past Roster tabs. For example, Theatre 4 may have operated Monday to Friday last year, but now operates only Monday to Thursday. Users can define the start date of the current roster, ensuring accurate tracking of both historical and current scheduling arrangements.
Emailing Invoices via FYDO
When sending invoices from the Episodes Screen, utilising the Invoice Options > Invoice Copy feature, the email will now be delivered using the users own email address. This feature will improve functionality and make it easier for facilities to view sent emails. Setup information and instructions on how to utilise this feature are available via the links below:
When hovering over a theatre to view the list of doctors scheduled for that theatre on the day, any cancelled list will now be clearly indicated with a strikethrough in the doctor list. This visual enhancement improves visibility and helps users quickly identify cancellations.
User Group Settings
FYDO has expanded the options available under the Appointment heading. Previously, users were limited to a single option that allowed the creation and deletion of Custom Views only. This has now been enhanced to include the ability to create, edit, and delete all views. These additional options provide greater flexibility in managing views, allowing staff to create their own customised views, while also enabling administrators to control permissions and determine which staff members are authorised to modify all views which will affect all users.
New Hot Keys
Hot keys have now been created for use in the Appointments Screen to print the Hospital Claim (HC21)Form, as per below. Please note that depending on your keyboard configuration, some users may need to utilise additional keys for their “F” features to function. For example, they may need to press fn + F6 to print the HC21 Left.
Theatre Roster Improvement
Previously, the Theatre Roster allowed users to bulk move an entire theatre list to a new date; however, this functionality was limited to only future dates, as moves to or from the current day were not supported. This capability has now been enhanced to allow theatre lists to be bulk moved to and from the current day, providing greater flexibility in schedule management.
Invoice Date Changes
When an invoice is reversed, the Date of Service was previously set to match the account period date. This behaviour has now been updated so that the Date of Service on the reversal will align with the Date of Service of the item being reversed. This change does not impact any revenue calculations and will only affect the Invoice Excel report.
FYDO Clinic Update – 18/12/2025
Clinical Added to Appointment Right-Click Menu
You can now access Clinical directly from the right-click menu on a patient’s appointment. Selecting Clinical will take you straight to the Clinical tab within the patient’s file, making it faster and easier to view and update clinical notes without extra navigation.
Referral Expired Warning
When cutting and pasting an appointment to a new date/time, FYDO will now warn you if the referral attached to the appointment is expired for the new appointment date/time. This helps prevent booking issues and ensures referrals remain valid before the appointment is saved.
New Patient Summary Panel Across Clinical Screens
A new Patient Summary Panel has been added across all screens under the Clinic tab within a patient file. This panel provides quick visibility of key patient details, including demographics, allergies, alerts, notes, and document alerts. This ensures important information is easily accessible at all times.
OEC Description Enhancement
When running an OEC check, the Documents section previously displayed only “OEC” as the description. It will now also display the associated item number, making it easier to navigate the documents and quickly locate the correct file.
FYDO has enhanced the Create Other Services Invoice feature. Users can now append charges to an existing invoice rather than creating a new one each time. This improvement is particularly beneficial for facilities that add services throughout a patient’s stay, as it allows all charges to be consolidated into a single invoice at discharge instead of generating multiple invoices.
OEC Description Enhancement
When running an OEC check, the Documents section previously displayed only “OEC” as the description. It will now also display the associated item number, making it easier to navigate the documents and quickly locate the correct file.
Outstanding Balance Alert
Previously, when the outstanding balance was configured under Settings > System Configuration, a pop-up alert informed staff of any outstanding balance during the booking process.
This same alert has now been implemented during patient admission, ensuring that any outstanding balance from a previous admission is not overlooked.
New Body Stats Tokens
FYDO has introduced four new tokens related to the patient’s Body Stats:
Patient’s BMI
Patient’s Height
Patient’s Weight
Patient’s Body Stats Date
These tokens have been added to the Tokens Wiki in Tokens – Hospital under Episode Appointment Details.
