SMS Improvement

Previously, if an Automated SMS had already been sent for a particular appointment date, and a new appointment was then created within that same timeframe, the scheduled Automated SMS would send immediately for the new booking.

To give users more control over when this is sent, the Confirmed field is now displayed on the Make Appointment screen.

This allows users to select the appropriate confirmation status while creating the booking. For example, selecting Confirmed at the time of scheduling will prevent the Automated SMS from being sent immediately, where applicable.

Performance Optimisation

Additional performance improvements have been implemented across FYDO, resulting in a more efficient and responsive user experience.

For previous updates, please visit https://wiki.fydo.cloud/updates-clinic/

Claims Import Enhancement

We have introduced an enhancement to the Claims Import auto send feature for Medicare and DVA batches.

A new toggle option is now available, allowing clients to choose whether imported Medicare and DVA claims are automatically sent after import, or saved for manual review and submission.

This feature is defaulted in FYDO to automatic batch sending.

If you would prefer this setting to be disabled, please submit a support ticket and our team will be happy to assist.

For previous updates, please visit https://wiki.fydo.cloud/updates-clinic/

Items Report Enhancement

We have enhanced the underlying reporting framework for the Items Report.

As part of this update, the report now features a refreshed design and improved performance, with no changes to existing data or reporting capabilities.

A new real-time search field has also been added. Users can type alphanumeric characters into the search field to quickly narrow down results on-screen.

For previous updates, please visit https://wiki.fydo.cloud/updates-clinic/

Additions to Audit Logs

Users can now export Audit Logs to PDF for printing along with the ability to export to excel.

For previous updates, please visit https://wiki.fydo.cloud/updates-clinic/

Claims Import – Automated Batch Submission

For clients using Claims Import, Medicare and DVA batches will now be automatically submitted after importing, removing the need to manually send batches via Claiming Medical.

What this means for you:

• No more manually sending Medicare and DVA batches
• Reduced risk of missed or delayed submissions
• This update will run seamlessly in the background, with no action required from your side.

Please note:
We still recommend reviewing the Claiming Medical screen after importing to ensure all batches have been successfully submitted and no issues have occurred.

New Field in Doctor Setup

In preparation for the 1st of July 2026 Assignment of Benefit changes to Simplified Billing, we have introduced a new field within the Doctor Setup called Assignment Type.

This field can be defaulted to:

• R – Requested
• I – Implied

This field will be blank by default and can be configured now in preparation for the 1st of July 2026.

For more information on these changes, please visit Improving the assignment of benefit process | Australian Government Department of Health, Disability and Ageing

For previous updates, please visit https://wiki.fydo.cloud/updates-clinic/

Arrears Report Enhancement

We have enhanced the underlying reporting framework for the Arrears Report.

As part of this update, the report now features a refreshed design and improved performance, with no changes to existing data or reporting capabilities.

The Interactive report type has been renamed to List, as both the Detailed and Summary reports are interactive.

The Detailed report has been enhanced with new right-click actions, allowing users to quickly add a financial note, navigate to the patient’s Accounts tab, or open the Patient Details screen directly from within the report.

In addition, a new search bar is now available across all Arrears report types, making it easier to interactively search and locate data directly on-screen.

More report enhancements are on the way as we continue to modernise and improve reporting across FYDO.

For previous updates, please visit https://wiki.fydo.cloud/updates-clinic/

SMS Automation Enhancement

When setting up an SMS Automation, “To Confirm Appointment“, users are now able to decide if the automated SMS is sent to all patients (new option) or only sent to patients that have not yet confirmed (historic function of the To Confirm Appointment Automated SMS)..

Utilising the new Confirmed field, the user will be able to set the automation to:

• Send to all and the SMS Automation will be sent to all bookings regardless of their confirmation status.
• Exclude Confirmed Appointments and the SMS Automation will only be sent to patients that are yet to confirm their appointment.

This ensures that patients can receive an SMS and reply to it, then also receive an additional SMS for a separate reason.

Receipted Report Enhancement

We have enhanced the underlying reporting framework for the Receipted Report.

As the first Clinic report to receive this upgrade, this update introduces a refreshed design and faster performance, with no changes to existing data or reporting capabilities.

A new search bar has also been introduced, allowing users to interactively search for data directly within the report on-screen.

Report layout options have been simplified by replacing the previous “Run report for each Doctor” and “Run report for each Department” tick boxes with a single “Start New Page” option. This will begin a new page for each Doctor or Department, depending on the selection in the Group By (Primary) filter.

More report enhancements are on the way as we continue modernising reporting across FYDO.

For previous updates, please visit https://wiki.fydo.cloud/updates-clinic/

Automated SMS Addition

A checkbox has been added under Settings > SMS Automation to enable SMS messages to be sent on weekdays only.

If “Week days Only” is not selected, FYDO will function as it always has. For example, if an automated SMS is scheduled for 1 day prior to the procedure, a patient booked for Monday will receive their SMS on Sunday.

However, if “Week days Only” is selected, the same SMS will instead be sent on the preceding Friday for a patient booked on Monday.

The same is also applicable for the Post Discharge Automated SMS type for SMSs scheduled following the patients discharge.

Logs Improvement

FYDO has introduced an audit log for item numbers within Settings > Logs. This enhancement enables users to track when items are added, removed, or marked as inactive.

OPV On Import

We’ve introduced a new option for claims import clients to run an OPV check on import files prior to claims being imported to FYDO.

• FYDO will automatically flag any patients who fail the OPV check
• Errors are identified before submission
• Users can correct and re-import claims

This feature is optional. If you’d like it turned on for your clinic, please contact our Support Team and we’ll enable it for you.

For previous updates, please visit https://wiki.fydo.cloud/updates-clinic/

SMS Improvement

FYDO has implemented validation warnings to help prevent SMS messages from being sent to invalid mobile numbers.

When sending an individual SMS to a patient with an invalid phone number entered, FYDO will trigger a pop-up notification to ensure the user is aware that the SMS cannot be sent.

For SMS messages sent via automation, if the recipient’s mobile number is invalid, an email notification will be issued to the contact configured under Settings > System Configuration > SMS Account.

For previous updates, please visit https://wiki.fydo.cloud/updates-clinic/

SMS History Enhancement

FYDO has now enhanced the SMS History functionality by introducing sorting based on Appointment Date.

There have also been additional filter options added to allow users to see exactly what they need to.

Opt-Out SMS

FYDO now gives users the ability to document if a patient has Opted Out of receiving SMSs. This field is on the Patient Screen and once it is selected the system will not allow for a patient to be sent an SMS when the Bulk SMS or Automated SMS functions are being used.

Users will also be able to clearly see which patients have Opted Out and these patients will be unable to be selected.

Preadmit is also able to collect this information and populate the field in FYDO when patients submit their forms, so please reach out if this is a feature you’d like to enable for your facility.

User Group Settings

FYDO has expanded the options available under the Appointment heading. Previously, users were limited to a single option that allowed the creation and deletion of Custom Views only. This has now been enhanced to include the ability to create, edit, and delete all views. These additional options provide greater flexibility in managing views, allowing staff to create their own customised views, while also enabling administrators to control permissions and determine which staff members are authorised to modify all views which will affect all users.

For previous updates, please visit https://wiki.fydo.cloud/updates-clinic/