Email Set Up required for Documents & Invoices

We’re pleased to let you know that FYDO’s new email integration is now live and available to use when sending Documents & Invoices.

This new feature allows FYDO to securely send emails directly through your Microsoft 365 (Outlook) account, offering improved reliability, security, and better alignment with your organisation’s IT policies.

To continue sending emails from FYDO Documents & Accounts, you will need to verify the email address you wish to send from in your FYDO profile. Please follow our setup guide to complete this process.

In addition, FYDO now supports customised email footers, including the option to add your company logo. Facilities can set up a universal footer for all users, or individual users can create their own personalised footer.

Please refer to our WIKI Manual for step-by-step setup. If you have any questions or need assistance, feel free to reach out.

For previous updates, please visit https://wiki.fydo.cloud/updates-clinic/

From 1 July 2026, changes are being introduced to the Assignment of Benefit process for Medicare bulk billing and Simplified billing.

For a general overview of the Assignment of Benefit changes, please refer to the Department of Health: Improving the Assignment of Benefit Process

Important Update – June 2026

The Australian Government has announced updated transition arrangements for the Medicare Assignment of Benefit changes commencing on 1 July 2026.

Regulatory amendments are being progressed to introduce a 12-month transition period. This includes allowing verbal assignment of benefit for all bulk-billed patients in all healthcare settings.

The Department will also use this period to consider further options to reduce the administrative burden on healthcare providers and patients while maintaining the integrity of Medicare.

Medicare Bulk Billing

From 1 July 2026:

• Assignment of Benefit can be completed before the service as a Pre-Assignment, or after the service as a Post-Assignment. FYDO will support Post-Assignment.
• Consent must be obtained before the Medicare claim is submitted.
• The patient or assignor can provide consent on paper, electronically or verbally (during the transition period).
• Providers will no longer need to sign the agreement.
• Evidence of consent must be retained for two years.
• Prior approved DB4E and DB020 forms will no longer meet the requirements for a valid Assignment of Benefit (AoB) agreement.
• Enduring Assignment of Benefit option will also be available for eligible MyMedicare patients, residential aged care residents and patients of Aboriginal Community Controlled Health Organisations (ACCHOs).

For further information, please refer to the Department’s Assignment of Medicare Benefits for Bulk Billing – Frequently Asked Questions that is regularly being updated.

Simplified Billing

The 12-month transition arrangements do not change the new Simplified Billing requirements commencing on 1 July 2026.

Key changes include:

• Simplified billing claims will use either Implied Assignment or Requested Assignment.
• Implied Assignment may apply where an insurer arrangement is in place for the service, such as Gap Cover Agreements or MPPAs.
• Requested Assignment may apply where an insurer arrangement does not apply. In these cases, the patient or assignor needs to agree to assign the Medicare benefit.
• Simplified billing claims will need to indicate whether Implied Assignment or Requested Assignment applies, for both electronic and manual claims.

For more information, please refer to the Department of Health resources below:

Assignment of Benefit – Simplified Billing Legislation Changes

Assignment of Medicare Benefits for Simplified Billing – Frequently Asked Questions

FYDO Updates

FYDO has already started releasing updates in preparation for the 1 July 2026 Assignment of Benefit changes.

• 25/06/26 – FYDO is preparing a software update to support the new Medicare Assignment of Benefit requirements, with release currently expected in August 2026.

  Further information about this update will be provided closer to the release date, including details of a webinar to help support clients through these changes.

• 15/06/26 – An Assignment Type field was added to the Clinical Billing screen. The field was also added to the Edit Invoice pop-up, accessed via Claiming Medical > View Batch Details > Action > Edit Invoice, in preparation for the Simplified Billing changes commencing on 1 July 2026.
• 23/04/2026 – Default Assignment Type for Simplified Billing Claims to Implied or Requested within Doctor Setup. Steps on how to update this field can be found here: FYDO Clinic Update – 23/04/2026

Further Information & Support

We recommend clients review the Department of Health information linked above to understand how the Assignment of Benefit changes may apply to their clinic.

For any questions regarding the Assignment of Benefit changes, the Department of Health can be contacted at: AssignmentofBenefit@health.gov.au

For any questions relating to FYDO, please contact our Support Team at support@alturahealth.com.au or phone (02) 9632 0026 – option 6 for FYDO Clinic.

FYDO will provide additional updates as they become available.

SMS Improvement

Previously, if an Automated SMS had already been sent for a particular appointment date, and a new appointment was then created within that same timeframe, the scheduled Automated SMS would send immediately for the new booking.

To give users more control over when this is sent, the Confirmed field is now displayed on the Make Appointment screen.

This allows users to select the appropriate confirmation status while creating the booking. For example, selecting Confirmed at the time of scheduling will prevent the Automated SMS from being sent immediately, where applicable.

Performance Optimisation

Additional performance improvements have been implemented across FYDO, resulting in a more efficient and responsive user experience.

For previous updates, please visit https://wiki.fydo.cloud/updates-clinic/

Claims Import Enhancement

We have introduced an enhancement to the Claims Import auto send feature for Medicare and DVA batches.

A new toggle option is now available, allowing clients to choose whether imported Medicare and DVA claims are automatically sent after import, or saved for manual review and submission.

This feature is defaulted in FYDO to automatic batch sending.

If you would prefer this setting to be disabled, please submit a support ticket and our team will be happy to assist.

For previous updates, please visit https://wiki.fydo.cloud/updates-clinic/

Items Report Enhancement

We have enhanced the underlying reporting framework for the Items Report.

As part of this update, the report now features a refreshed design and improved performance, with no changes to existing data or reporting capabilities.

A new real-time search field has also been added. Users can type alphanumeric characters into the search field to quickly narrow down results on-screen.

For previous updates, please visit https://wiki.fydo.cloud/updates-clinic/

Additions to Audit Logs

Users can now export Audit Logs to PDF for printing along with the ability to export to excel.

For previous updates, please visit https://wiki.fydo.cloud/updates-clinic/

Claims Import – Automated Batch Submission

For clients using Claims Import, Medicare and DVA batches will now be automatically submitted after importing, removing the need to manually send batches via Claiming Medical.

What this means for you:

• No more manually sending Medicare and DVA batches
• Reduced risk of missed or delayed submissions
• This update will run seamlessly in the background, with no action required from your side.

Please note:
We still recommend reviewing the Claiming Medical screen after importing to ensure all batches have been successfully submitted and no issues have occurred.

New Field in Doctor Setup

In preparation for the 1st of July 2026 Assignment of Benefit changes to Simplified Billing, we have introduced a new field within the Doctor Setup called Assignment Type.

This field can be defaulted to:

• R – Requested
• I – Implied

This field will be blank by default and can be configured now in preparation for the 1st of July 2026.

For more information on these changes, please visit Improving the assignment of benefit process | Australian Government Department of Health, Disability and Ageing

For previous updates, please visit https://wiki.fydo.cloud/updates-clinic/

Arrears Report Enhancement

We have enhanced the underlying reporting framework for the Arrears Report.

As part of this update, the report now features a refreshed design and improved performance, with no changes to existing data or reporting capabilities.

The Interactive report type has been renamed to List, as both the Detailed and Summary reports are interactive.

The Detailed report has been enhanced with new right-click actions, allowing users to quickly add a financial note, navigate to the patient’s Accounts tab, or open the Patient Details screen directly from within the report.

In addition, a new search bar is now available across all Arrears report types, making it easier to interactively search and locate data directly on-screen.

More report enhancements are on the way as we continue to modernise and improve reporting across FYDO.

For previous updates, please visit https://wiki.fydo.cloud/updates-clinic/

SMS Automation Enhancement

When setting up an SMS Automation, “To Confirm Appointment“, users are now able to decide if the automated SMS is sent to all patients (new option) or only sent to patients that have not yet confirmed (historic function of the To Confirm Appointment Automated SMS)..

Utilising the new Confirmed field, the user will be able to set the automation to:

• Send to all and the SMS Automation will be sent to all bookings regardless of their confirmation status.
• Exclude Confirmed Appointments and the SMS Automation will only be sent to patients that are yet to confirm their appointment.

This ensures that patients can receive an SMS and reply to it, then also receive an additional SMS for a separate reason.

Receipted Report Enhancement

We have enhanced the underlying reporting framework for the Receipted Report.

As the first Clinic report to receive this upgrade, this update introduces a refreshed design and faster performance, with no changes to existing data or reporting capabilities.

A new search bar has also been introduced, allowing users to interactively search for data directly within the report on-screen.

Report layout options have been simplified by replacing the previous “Run report for each Doctor” and “Run report for each Department” tick boxes with a single “Start New Page” option. This will begin a new page for each Doctor or Department, depending on the selection in the Group By (Primary) filter.

More report enhancements are on the way as we continue modernising reporting across FYDO.

For previous updates, please visit https://wiki.fydo.cloud/updates-clinic/

Automated SMS Addition

A checkbox has been added under Settings > SMS Automation to enable SMS messages to be sent on weekdays only.

If “Week days Only” is not selected, FYDO will function as it always has. For example, if an automated SMS is scheduled for 1 day prior to the procedure, a patient booked for Monday will receive their SMS on Sunday.

However, if “Week days Only” is selected, the same SMS will instead be sent on the preceding Friday for a patient booked on Monday.

The same is also applicable for the Post Discharge Automated SMS type for SMSs scheduled following the patients discharge.

Logs Improvement

FYDO has introduced an audit log for item numbers within Settings > Logs. This enhancement enables users to track when items are added, removed, or marked as inactive.

OPV On Import

We’ve introduced a new option for claims import clients to run an OPV check on import files prior to claims being imported to FYDO.

• FYDO will automatically flag any patients who fail the OPV check
• Errors are identified before submission
• Users can correct and re-import claims

This feature is optional. If you’d like it turned on for your clinic, please contact our Support Team and we’ll enable it for you.

For previous updates, please visit https://wiki.fydo.cloud/updates-clinic/