SMS Automation Enhancement

When setting up an SMS Automation, “To Confirm Appointment“, users are now able to decide if the automated SMS is sent to all patients (new option) or only sent to patients that have not yet confirmed (historic function of the To Confirm Appointment Automated SMS)..

Utilising the new Confirmed field, the user will be able to set the automation to:

• Send to all and the SMS Automation will be sent to all bookings regardless of their confirmation status.
• Exclude Confirmed Appointments and the SMS Automation will only be sent to patients that are yet to confirm their appointment.

This ensures that patients can receive an SMS and reply to it, then also receive an additional SMS for a separate reason.

Receipted Report Enhancement

We have enhanced the underlying reporting framework for the Receipted Report.

As the first Clinic report to receive this upgrade, this update introduces a refreshed design and faster performance, with no changes to existing data or reporting capabilities.

A new search bar has also been introduced, allowing users to interactively search for data directly within the report on-screen.

Report layout options have been simplified by replacing the previous “Run report for each Doctor” and “Run report for each Department” tick boxes with a single “Start New Page” option. This will begin a new page for each Doctor or Department, depending on the selection in the Group By (Primary) filter.

More report enhancements are on the way as we continue modernising reporting across FYDO.

For previous updates, please visit https://wiki.fydo.cloud/updates-clinic/

Automated SMS Addition

A checkbox has been added under Settings > SMS Automation to enable SMS messages to be sent on weekdays only.

If “Week days Only” is not selected, FYDO will function as it always has. For example, if an automated SMS is scheduled for 1 day prior to the procedure, a patient booked for Monday will receive their SMS on Sunday.

However, if “Week days Only” is selected, the same SMS will instead be sent on the preceding Friday for a patient booked on Monday.

The same is also applicable for the Post Discharge Automated SMS type for SMSs scheduled following the patients discharge.

Logs Improvement

FYDO has introduced an audit log for item numbers within Settings > Logs. This enhancement enables users to track when items are added, removed, or marked as inactive.

OPV On Import

We’ve introduced a new option for claims import clients to run an OPV check on import files prior to claims being imported to FYDO.

• FYDO will automatically flag any patients who fail the OPV check
• Errors are identified before submission
• Users can correct and re-import claims

This feature is optional. If you’d like it turned on for your clinic, please contact our Support Team and we’ll enable it for you.

For previous updates, please visit https://wiki.fydo.cloud/updates-clinic/

SMS Improvement

FYDO has implemented validation warnings to help prevent SMS messages from being sent to invalid mobile numbers.

When sending an individual SMS to a patient with an invalid phone number entered, FYDO will trigger a pop-up notification to ensure the user is aware that the SMS cannot be sent.

For SMS messages sent via automation, if the recipient’s mobile number is invalid, an email notification will be issued to the contact configured under Settings > System Configuration > SMS Account.

For previous updates, please visit https://wiki.fydo.cloud/updates-clinic/

SMS History Enhancement

FYDO has now enhanced the SMS History functionality by introducing sorting based on Appointment Date.

There have also been additional filter options added to allow users to see exactly what they need to.

Opt-Out SMS

FYDO now gives users the ability to document if a patient has Opted Out of receiving SMSs. This field is on the Patient Screen and once it is selected the system will not allow for a patient to be sent an SMS when the Bulk SMS or Automated SMS functions are being used.

Users will also be able to clearly see which patients have Opted Out and these patients will be unable to be selected.

Preadmit is also able to collect this information and populate the field in FYDO when patients submit their forms, so please reach out if this is a feature you’d like to enable for your facility.

User Group Settings

FYDO has expanded the options available under the Appointment heading. Previously, users were limited to a single option that allowed the creation and deletion of Custom Views only. This has now been enhanced to include the ability to create, edit, and delete all views. These additional options provide greater flexibility in managing views, allowing staff to create their own customised views, while also enabling administrators to control permissions and determine which staff members are authorised to modify all views which will affect all users.

For previous updates, please visit https://wiki.fydo.cloud/updates-clinic/

Clinical Added to Appointment Right-Click Menu

You can now access Clinical directly from the right-click menu on a patient’s appointment.
Selecting Clinical will take you straight to the Clinical tab within the patient’s file, making it faster and easier to view and update clinical notes without extra navigation.

Referral Expired Warning

When cutting and pasting an appointment to a new date/time, FYDO will now warn you if the referral attached to the appointment is expired for the new appointment date/time. This helps prevent booking issues and ensures referrals remain valid before the appointment is saved.

New Patient Summary Panel Across Clinical Screens

A new Patient Summary Panel has been added across all screens under the Clinic tab within a patient file. This panel provides quick visibility of key patient details, including demographics, allergies, alerts, notes, and document alerts. This ensures important information is easily accessible at all times.

OEC Description Enhancement

When running an OEC check, the Documents section previously displayed only “OEC” as the description. It will now also display the associated item number, making it easier to navigate the documents and quickly locate the correct file.

For previous updates, please visit https://wiki.fydo.cloud/updates-clinic/

Ordering SMS Credits

It is now even easier to order SMS Credits with a new dedicated location in FYDO:

For previous updates, please visit https://wiki.fydo.cloud/updates-clinic/

Addition to Doctors

In addition to a provider number, doctors are also assigned a prescriber number. Facilities can now record this information directly within the doctor’s profile, eliminating the need for separate spreadsheets. This enhancement will also support future initiatives related to clinic prescribing.

For previous updates, please visit https://wiki.fydo.cloud/updates-clinic/

New Waitlist Feature

When adding a patient to the waitlist, you’ll now see a new tick box option: “Transfer notes into appointment.”

If this box is ticked, any notes you enter at the time of adding the patient to the waitlist will automatically carry across to the patients appointment when made from the waitlist.

For previous updates, please visit https://wiki.fydo.cloud/updates-clinic/

Merge Practices Feature

Facilities now have the ability to merge Practices. This enhancement streamlines workflow and improves data management by providing a simple way to consolidate multiple practices and maintain a cleaner, more organised database. You will find this merge feature in Settings > Practices > Select Practice.

Permissions for this feature can also be managed within User Groups under Settings General. Users with Read and Write (RW) access will have the ability to merge practices.

For previous updates, please visit https://wiki.fydo.cloud/updates-clinic/

Improved workflow for creating an IFC

Wanting to generate an IFC for a patient that is NOT booked for an appointment yet? You can now do this directly from the patient screen, eliminating the need to navigate back to the Patient List Screen. This new feature is accessible by clicking on the three dots on the right-hand side of the patient screen which will generate a drop-down menu where you will see this option.

Users will need to add additional information while using this feature, as it isn’t linked to a particular appointment with pre-populated item numbers etc.

Body Stats

FYDO has introduced a new Body Stats tab, now available within the Clinical section of the Patient Screen. This feature allows users to record a patient’s height and weight, with the system automatically calculating the Body Mass Index (BMI). Users can also assign a start date to these measurements.

If height and weight data are entered during the Preadmit Admission Form process, they will automatically transfer to FYDO and be stored within the Body Stats section.

Additionally, user permissions for this feature can be managed within User Groups, with access levels configurable to Deny, Read, or Read and Write.

For previous updates, please visit https://wiki.fydo.cloud/updates-clinic/