Arrears Report Enhancement

We have enhanced the underlying reporting framework for the Arrears Report.

As part of this update, the report now features a refreshed design and improved performance, with no changes to existing data or reporting capabilities.

The Interactive report type has been renamed to List, as both the Detailed and Summary reports are interactive.

The Detailed report has been enhanced with new right-click actions, allowing users to quickly add a financial note, navigate to the patient’s Accounts tab, or open the Patient Details screen directly from within the report.

In addition, a new search bar is now available across all Arrears report types, making it easier to interactively search and locate data directly on-screen.

More report enhancements are on the way as we continue to modernise and improve reporting across FYDO.

For previous updates, please visit https://wiki.fydo.cloud/updates-clinic/

PreAdmit Addition

Users can request a default setting to be set up to automatically include or exclude the HC21, while still retaining the flexibility to manually select or deselect the HC21 when completing the IFC.

Patient Alerts Improvement

An “All” view has now been introduced in Patient Alerts, allowing users to see all alerts rather than only those applicable to a specific group. Patient Alerts will now default to the “All” view when opened.

Additionally, permissions have been implemented within User Groups for each type of patient alert, including Admin, Clinical, Post and All.

New Permissions

Permissions have now been introduced to control the ability to split invoices and reallocate transactions within Episodes. These permissions are enabled by default, so you will need to review and manually disable them for any user groups where this access should be restricted.

Performance Optimisation

Performance improvements have been implemented for the monthly view in Theatre Rosters, resulting in a more efficient and responsive user experience.

Doctors Credentialing Alerts 

Staying on top of doctor credentialing just got easier. 

FYDO’s latest update introduces smart alerts to help you catch expired or soon-to-expire credentials before they impact your theatre bookings. 

You can enable these alerts under: 
Settings > System Configuration > Hospital 

Available alerts: 

• Theatre Roster – Credentialing expired  
• Theatre Roster – Indemnity insurance expired 
• Theatre Roster – AHPRA registration expired  

Why this matters: 
Once enabled, you’ll see a pop-up alert when creating a theatre booking if a doctor’s credentials are invalid or due to expire within ONE month, helping you avoid last-minute disruptions and stay compliant with ease. 

Prosthesis – MMA ECLIPSE Mapping Code & User Permissions

From 1 November 2025, some health funds (e.g. NIB, ARHG) required the use of MMA ECLIPSE mapping codes for certain items. 

Hospitals are now required to submit IHC miscellaneous mapping codes for applicable items, instead of using the standard PX codes. 

Additionally, some items are no longer valid under the latest Prescribed List of Medical Devices and Human Tissue Products – Private Healthcare Australia (PHA) 

What this means for you: 

• You’ll need to apply the new DR mapping code via the updated menu when working with relevant funds or fund groups.

• Ensure fees are correctly maintained and aligned with agreed fund-specific rates.

New Permissions Available

Under User Groups > Settings General, you’ll now see: 

• ECLIPSE Mappings (Items)  

• ECLIPSE Mappings (Other Services)  

Good news- these permissions will automatically inherit from your existing ECLIPSE mapping access, so no additional setup is required. 

Payment Enhancement

FYDO now allows you to edit the transaction type if it was entered incorrectly. For example, if a patient paid via EFTPOS but it was recorded as Credit Card, you can now correct this by going to Episodes > right-click on Payment> Edit Type.

There are also guardrails in place. If end-of-day banking has already been completed, or if the account period is locked, you won’t be able to change the transaction type. A pop-up alert will appear to advise you in these cases.

Additionally, under User Groups > Hospital Episode, there is a “Change Transaction Type” permission. This is set to OFF by default, so it will need to be enabled for any users who require access to this feature.

Reports Improvement

FYDO has standardised the calendar to start the week on a Monday and aligned the layout across all of the following reports:

• Adjustments
• Billing Status
• GST
• Appointments
• Cancelled Appointments

Appointments Report Addition

FYDO has now added item numbers to the Appointments Reporting export (Raw Data). Up to 10 items will now be displayed across columns BN–BW.

Patient List Optimisation

We’ve implemented further performance improvements to the Patient List screen. In addition to the performance improvements, we have also included sorting capabilities across all columns. 

These updates form part of our broader initiative to optimise system performance, reduce response times, and enhance overall usability across the platform.

Patient MRN Optimisation

We have also implemented further performance improvements around searching for patients using the MRN.

These updates form part of our broader initiative to optimise system performance, reduce response times, and enhance overall usability across the platform.

SMS Automation Enhancement

When setting up an SMS Automation, “To Confirm Appointment“, users are now able to decide if the automated SMS is sent to all patients (new option) or only sent to patients that have not yet confirmed (historic function of the To Confirm Appointment Automated SMS)..

Utilising the new Confirmed field, the user will be able to set the automation to:

• Send to all and the SMS Automation will be sent to all bookings regardless of their confirmation status.
• Exclude Confirmed Appointments and the SMS Automation will only be sent to patients that are yet to confirm their appointment.

This ensures that patients can receive an SMS and reply to it, then also receive an additional SMS for a separate reason.

Receipted Report Enhancement

We have enhanced the underlying reporting framework for the Receipted Report.

As the first Clinic report to receive this upgrade, this update introduces a refreshed design and faster performance, with no changes to existing data or reporting capabilities.

A new search bar has also been introduced, allowing users to interactively search for data directly within the report on-screen.

Report layout options have been simplified by replacing the previous “Run report for each Doctor” and “Run report for each Department” tick boxes with a single “Start New Page” option. This will begin a new page for each Doctor or Department, depending on the selection in the Group By (Primary) filter.

More report enhancements are on the way as we continue modernising reporting across FYDO.

For previous updates, please visit https://wiki.fydo.cloud/updates-clinic/

Billing Screen Addition

When creating an invoice, FYDO now display any notes entered on in the Notes section on the Theatre Screen. This ensures all relevant information is clearly displayed in one place, reducing the risk of omissions during the billing process.

SMS Automation Enhancement

When setting up an SMS Automation, “To Confirm Appointment“, users are now able to decide if the automated SMS is sent to all patients (new option) or only sent to patients that have not yet confirmed (historic function of the To Confirm Appointment Automated SMS).

Utilising the new Confirmed field, the user will be able to set the automation to:

• Send to all and the SMS Automation will be sent to all bookings regardless of their confirmation status.
• Exclude Confirmed Appointments and the SMS Automation will only be sent to patients that are yet to confirm their appointment.

This ensures that patients can receive an SMS and reply to it, then also receive an additional SMS for a separate reason.

Unbilled Revenue Improvement

An addition has been made to the Unbilled Revenue to obtain Interim Revenue data. This allows facilities with long stay patients to view revenue within a specific period. For example, if a patient was admitted in January and discharged in March, running the report for February will display only the revenue accrued during February.

To use this correctly, set the Episode Type to Admitted and Discharged (Interim) and ensure the report is run in Detailed format.

This functionality is particularly useful for long-stay patients, as it allows you to identify the portion of accrued revenue within a selected reporting period.

IHI Check Box Function

The IHI Check button retrieves the patient’s IHI number, status, and last updated date, and it now automatically triggers the patient webhook. This means the updated IHI details are now sent without needing to manually edit and re-save the patient record.

Automated SMS Addition

A checkbox has been added under Settings > SMS Automation to enable SMS messages to be sent on weekdays only.

If “Week days Only” is not selected, FYDO will function as it always has. For example, if an automated SMS is scheduled for 1 day prior to the procedure, a patient booked for Monday will receive their SMS on Sunday.

However, if “Week days Only” is selected, the same SMS will instead be sent on the preceding Friday for a patient booked on Monday.

The same is also applicable for the Post Discharge Automated SMS type for SMSs scheduled following the patients discharge.

Logs Improvement

FYDO has introduced an audit log for item numbers within Settings > Logs. This enhancement enables users to track when items are added, removed, or marked as inactive.

OPV On Import

We’ve introduced a new option for claims import clients to run an OPV check on import files prior to claims being imported to FYDO.

• FYDO will automatically flag any patients who fail the OPV check
• Errors are identified before submission
• Users can correct and re-import claims

This feature is optional. If you’d like it turned on for your clinic, please contact our Support Team and we’ll enable it for you.

For previous updates, please visit https://wiki.fydo.cloud/updates-clinic/

Automated SMS Addition

A checkbox has been added under Settings > SMS Automation to enable SMS messages to be sent on weekdays only.

If “Week days Only” is not selected, FYDO will function as it always has. For example, if an automated SMS is scheduled for 1 day prior to the procedure, a patient booked for Monday will receive their SMS on Sunday.

However, if “Week days Only” is selected, the same SMS will instead be sent on the preceding Friday for a patient booked on Monday.

The same is also applicable for the Post Discharge Automated SMS type for SMSs scheduled following the patients discharge.

Logs Improvement

FYDO has introduced an audit log for item numbers within Settings > Logs. This enhancement enables users to track when items are added, removed, or marked as inactive.

Performance Improvements

We have implemented further performance improvements across key FYDO functions, including patient editing, appointment management, inpatient screen edits, and hospital claiming.

These updates form part of our broader initiative to optimise system performance, reduce response times, and enhance overall usability across the platform.

Arrears Report Improvement

FYDO has now included GST in the Arrears Report when exporting to Excel – Raw Data. The following new columns have been added:

• Column T: Balance (Gross)
• Column U: GST
• Column V: Balance (Net)

Incomplete Report Addition

The Incomplete Report can now identify patients who have provided consent for their discharge summary to be uploaded to MHR, but the upload has not yet occurred. This is verified by cross-checking the MHR Consent checkbox on the Edit Appointment screen.

SMS Improvement

FYDO has implemented validation warnings to help prevent SMS messages from being sent to invalid mobile numbers.

When sending an individual SMS to a patient with an invalid phone number entered, FYDO will trigger a pop-up notification to ensure the user is aware that the SMS cannot be sent.

For SMS messages sent via automation, if the recipient’s mobile number is invalid, an email notification will be issued to the contact configured under Settings > System Configuration > SMS Account.

For previous updates, please visit https://wiki.fydo.cloud/updates-clinic/