Why do users get blocked?

For security reasons, FYDO user accounts are blocked if a certain number of failed login or two-factor authentication attempts are made. 

How do users get blocked?

After the 3rd failed login attempt, you will need to confirm the captcha and once 5 failed attempts are reached, the user will be blocked from logging in for 10 minutes. 

The blocked user will also receive an email notifying them of this.

You may retry logging in once the 10-minute timeout has lapsed. 

If another 5 failed login attempts are made, the user will be blocked from logging in permanently. They will again receive an email notifying them of this and so will the subscriber. 

Who can unblock users?

The Subscriber or users with the Unblock Permission can unblock users. 

You can check to see whether a user has the Unblock Permission by navigating to Settings > User Groups and selecting the User Group that they are assigned to. 

The settings that govern the Unblock User Permission is found under Settings General.

Alternatively, the user with the permission group “Subscriber” can also unblock users, as this permissions group has the highest privileges.

How to unblock users?

• First, login with a user who has the aforementioned Unblock Permissions option enabled or with the Subscriber permissions group
• Then, navigate to settings > users > right click on the blocked user > select Unblock

That’s it! The user will be able to retry logging in or reset their password.

If it is the subscriber that is blocked and there are no other users with the Unblock Permissions enabled, to unblock them, or if you are having any other difficulties with unblocking a user, please contact FYDO support on 02 9632 0026 or support@alturahealth.com.au

Need to invite more users to Fydo? Read below to find out how!

First lets head to Settings

 

Then, from the menu, select Users.

 

You will arrive at a page displaying information about all your users. To create a new one, lets click on Add User

 

Fill out any relevant information. Things such as:

• First and Last Name
• Email (where the invite will be sent to)
• Group (user group access level)
• Personal Message (this is optional)

Once you have the details entered. Click the green Save button

 

All done! Fydo will now send an email to the designated address, with instructions on how to proceed.

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User Groups in Fydo

If you don’t have any User Groups set up within Fydo, here’s how you can do it!

1. First, lets go to Settings.

 

2. Then, select User Groups.

 

You will now see a list of all your User Groups, as well as some additional information about them such as:

• Name
• Description
• Linked Users (Amount of users in this group)
• Status

If you wish to create a new group, select Add User Group, as seen below.

Now, set a Name and a Description (Optional) for your group.

Setting up permissions for your newly named User Group is as simple as clicking On/Off for any parts of Fydo you wish to grant, or deny access to.

 

There are a whole host of options, so have a look around and see which settings are perfect for your group.

Once you are happy with what you have created, click Save.

You have now created a User group!

 

 

 

Received an invitation from FYDO to join? Read below to see what’s needed from you.

Once you receive the email, click the link shown above.
This will open in a new tab in your web browser.

Simply click Accept Invite to begin creating your account!

Now, set your Password and choose your Timezone. Then click Create Account.
Alternatively, if you prefer to create an account with a Google or Microsoft account, click Continue with Google or Continue with Microsoft and follow the prompts.

Your password requires at least 12 characters, 1 uppercase, 1 lowercase and 1 number.

Now we’re ready to log in. Enter the details you just created and click Sign In.
If you created your account using a Google or Microsoft account, click Google or Microsoft to log in.

The next step is to set up two-factor authentication, for the security of your users and your data.

1. Enter your mobile number (The leading 04 is required!)

2. Click ‘Send SMS’

3. Enter the 6 digit code that was sent to your mobile

4. Tick Remember me for 30 days (Optional)

5. Click Verify

Now that you’ve set up SMS Two-Step Verification, you also have the option to set up an Authenticator App.

If you’d like to set up the Authenticator App, click Set Up App Now. You’ll find steps on how to set up an authentication app on the following page: FYDO Two-Step Authentication – FYDO Wiki
Or, if you prefer to skip this step for now, simply click Skip and Set Up Later.

All done! You can now log in and access FYDO from any browser!