Medicare and Fund Contacts – Dealing with Rejections
Medicare & DVA
| Organisation | Phone/ Email |
| Medicare | P: 1800 700 199F: 02 9895 3190 |
| MBS Interpretation | P: 13 21 50E: askMBS@health.gov.au |
| DVA | P: 1300 550 017 |
Health Funds
| Fund name | Contact for clinics | Contact for hospitals | ||
| ACA HealthECLIPSE code: ACA
HCP code: ACA |
P: 1300 368 390
acahealthit@acahealth.com.au |
P: 1300 368 390 | ||
| Alliance (AHSA) | P: 03 9813 4088
access@ahsa.com.au |
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| AHM
ECLIPSE code: AHM HCP code: AHM |
P: 1300 524 456 | P: 1300 560 680
AHM and Medibank have the same support team |
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| Australian Unity
ECLIPSE code: AUH HCP code: AUF |
P: 1800 035 360 | P: 1800 035 360 | ||
| BUPA
ECLIPSE code: BUP HCP code: BUP |
P: 134 135F: 1300 130 623 for sending claims manually
dr.billing@bupa.com.au Only for sending claims with Problems / Rejections Only for if you are unable to fax |
P: 134 135 | ||
| CBHS Corporate Health &CBHS Health Fund
ECLIPSE code: CBC & CBH HCP code: CBC & CBH |
P: 1300 654 123 | P: 1300 654 123
Alternatively |
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| Hunter Health Insurance
(Formally known as ‘Cessnock’ or ‘CDHBF Health’) ECLIPSE code: CDH HCP code: CDH |
P: 02 4990 1385 | P: 02 4990 1385 | ||
| CUA Health Limited
ECLIPSE code: CHF HCP code: CPS |
P: 1300 499 260
cuahealth@cuahealth.com.au |
P: 1300 499 260
Alternatively |
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| Defence Health
ECLIPSE code: DHF HCP code: AHB |
P: 1800 656 329 | P: 1800 656 329 | ||
| Doctors Health Fund
ECLIPSE code: AMA HCP code: AMA |
P: 1800 226 586 | P: 1800 226 586 | ||
| Emergency Services Health
(also managed by Police Health) ECLIPSE code: ESH HCP code: SPE |
P: 1300 703 703
F: 1300 151 152 |
P: 1300 703 703 | ||
| GMHBA
ECLIPSE code: GMH HCP code: GMH |
P: 1300 446 422
F: (03) 5222 7478 |
P: 1300 446 422 | ||
| GU Health (FAI)
ECLIPSE code: FAI HCP code: FAI |
P: 1800 249 966 | providers@honeysucklehealth.com.au | ||
| HBF
ECLIPSE code: HBF HCP code: HBF |
P: 1300 810 475 | P: 1300 810 475 | ||
| HIF
(Health Insurance Fund of Australia Limited) ECLIPSE code: HIF HCP code: HIF |
P: 1300 134 060
claims@hif.com.au |
P: 1300 134 060 | ||
| HCF
ECLIPSE code: HCF HCP code: HCF |
P: 1800 670 302 | P: 1800 670 302
MFarlow@hcf.com.au (Maria) Alternatively dfernandez@hcf.com.au (David) |
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| Health Care Insurance
ECLIPSE code: HCI HCP code: HCI |
P: 1800 804 950 | P: 1800 804 950 | ||
| Health Partners
ECLIPSE code: SPS HCP code: SPS |
P: 1300 113 113 | P: 1800 465 172 | ||
| Health.com.au
ECLIPSE code: HEA HCP code: HEA |
P: 1300 199 802 | P: 1300 199 802
Alternatively |
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| Latrobe
ECLIPSE code: LHS HCP code: LHS |
P: 1300 362 144
E: info@lhs.com.au |
P: 1300 362 144 | ||
| Medibank
ECLIPSE code: MPL HCP code: MPL |
P: 1300 130 460 | P: 1300 130 460 | ||
| Mildura
ECLIPSE code: MDH HCP code: MDH |
P: 03 5023 0269 | P: 03 5023 0269 | ||
| MO Health
ECLIPSE code: MYO HCP code: MYO |
P: 1800 333 004 | P: 1800 333 004 | ||
| Navy Health
ECLIPSE code: NHB HCP code: NHB |
P: 1300 217 736 | query@navyhealth.com.au | ||
| NIB
ECLIPSE code: NIB HCP code: NIB |
P: 1300 853 530
internationalclaims@nib.com.au (For overseas claims) |
P: 1300 853 530 | ||
| Nurse and Midwives
ECLIPSE code: NMW HCP code: NMW |
P: 1300 344 000 | P: 1300 344 000
Alternatively |
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| OneMediFund
ECLIPSE code: OMF HCP code: OMF |
P: 1800 148 626F: 1300 673 406 | P: 1800 148 626 | ||
| Peoplecare Health Insurance
ECLIPSE code: LHM HCP code: LHM |
P: 1800 808 690 | P: 1800 808 690
info@peoplecare.com.au |
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| Phoenix Health
ECLIPSE code: PHF HCP code: PWA |
P: 1800 028 817 | P: 1800 028 817 | ||
| Police Health
(also managed by Emergency Services Health) ECLIPSE code: POL HCP code: SPE |
P: 1800 603 603F: 1800 008 554 | P: 1800 603 603 | ||
| Queensland Country
ECLIPSE code: QCH HCP code: QCH |
P: 1800 813 415 | P: 1800 813 415 | ||
| TUH
(Queensland Teachers) ECLIPSE code: QTU HCP code: QTU |
P: 1300 360 701 | P: 1300 360 701 | ||
| Reserve Bank health
ECLIPSE code: RBH HCP code: RBH |
P: 1800 027 299F: 1300 309 704 | P: 1800 027 299 | ||
| RT Health
ECLIPSE code: RTH HCP code: RTE |
P: 1300 886 123 (option 5) | P: 1300 886 123 | ||
| St Lukes
ECLIPSE code: SLM HCP code: SLM |
P: 1300 651 988 | P: 1300 651 988 | ||
| Teachers Federation
ECLIPSE code: TFH HCP code: NTF |
P: 1300 728 188 | P: 1300 728 188
elizabeth.cashman@teachershealth.com.au Alternatively, try: EclipseClaims@teachershealth.com.au |
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| Transport Health
ECLIPSE code: TFS HCP code: TFS |
P: 1300 806 808 | P: 1300 806 808 | ||
| Westfund
ECLIPSE code: WFD HCP code: WFD |
P: 1300 937 838
medicalbenefits@westfund.com.au |
P: 1300 937 838 | ||