FYDO is continuously working behind the scenes to enhance functionality and streamline workflows. Below, you’ll find an overview of the new look Appointment Screen scheduled for implementation at the end of September.

This sleek new look has been designed to support efficient workflows and allow staff to easily access the features that are important to them. All actions previously in the sidebar have been relocated to allow for a wider view to display more information that is important to you.

To choose your preferred view – All, Individual, Week, List, or Waitlist – use the dropdown menu located on the right-hand side of the date.

To view the calendar, click on the displayed date (e.g., Wednesday, 10 Sep 2025). The calendar will open, allowing you to easily select your desired date.

You can also use the arrows on either side of the displayed date to navigate forward or backward by one day or one week, making it easy to reach nearby dates.

To manage your daily tasks – such as Printing Lists, Sending Bulk SMS Messages, List Re-ordering, or Adding Patients to the Waitlist, simply use the green dropdown menu labeled Action.

The next icon allows you to filter the view based on the specific hospital status.

The eye icon allows you to customize the view to meet the specific requirements of each hospital’s department, displaying only the information relevant to you.

Finally, the filter option provides four categories – Based On, Location, Department, Doctors/Theatres, allowing you to customize the view accordingly.

Have you ever needed to produce a single PDF for a health fund that includes the Invoice, HC21 Left signed by the patient AND HC21 Right signed by the hospital representative?

Maybe you even need to add a Type C Certificate into the file!

FYDO has made this process easy, with a feature that does it all for you! Follow the steps below to learn how.

1. Upload a completed HC21 Left document to the patients Documents (or any document that needs to be included. e.g. Type C or Acute Care Certificate)

2. Navigate to Episodes
3. Ensure the correct Episode is selected
4. Ensure the correct Invoice is selected
5. Utilise the Invoice Options dropdown
6. Select Combined HC21 & Inv

7. Select the HC21 Left document that you had previously loaded into the patients Documents in step 1. And any certificate that also need to be included in the single PDF file.
8. Click Print Invoice

FYDO will produce a single PDF that includes:
– Invoice
– HC21 Right
– Documents that were selected

The HC21 Right will need to have the Authorising Hospital Officer’s Signature and Date added. Most PDF programs will allow this electronically.

Save the document and submit to the health fund.

When users no longer require access to FYDO, they can be deactivated in the system.

1. Select Settings
2. Click Users

3. Search for the required user and Double Click on their name

4. Click Edit
5. Untick the Active box
6. Click Save

7. Inactive users can always be viewed by utilising the Show Inactive option
8. Inactive users will be identified with an Inactive Status

When health funds or companies pay for accounts with a manual remittance (I.E it isn’t electronic through ECLIPSE) the payment still needs to be receipted in FYDO. These instructions will explain how to do that:

From the Accounts Tab, select Payments

Populate all required fields as per below:

1. Ensure Payment Date is correct
2. Add Payment Type
3. Type Amount received
4. Document the Drawer who made the payment
5. Add a Reference No. if required
6. If payment is made via Cheque, add the Bank and Branch
7. Utilise Click to Search for an Individual Account to search for patients and manually add them to the payment.
8. Once all entries have been added, ensure the payment isn’t Out of Balance
9. Click Save

Adding bookings into FYDO is quick and straightforward – particularly when Procedure Notes Defaults are set up correctly.
This feature enables facilities to automatically populate multiple fields on the Edit Appointment Screen based on the selected procedure.
The following instructions will guide you through setting up procedures to streamline the booking process and reduce manual data entry, saving time and minimising the risk of errors.

Go to Settings

Select Procedures

Click Add Procedure

1. Complete the Procedure Name – This will appear in the Procedure Notes dropdown on the Edit Appointment Screen.
   This is the only mandatory field. You don’t need to default any additional fields unless it suits your facility’s workflow. Simply choose what works best for you!
2. Select an Anaesthetic Type – Choose the anaesthetic type that applies to the procedure.
3. Enter the Minutes – This sets the default appointment length for the procedure.
4. Assign a Doctor– Select the doctor(s) who perform the procedure.
   This ensures the procedure only appears in the Procedure Notes list for relevant doctors, making it easier for staff to select the correct option.
5. Select the Booking Code 1 – Use this if you’d like to default the primary booking code, especially helpful for sites integrating with an EMR.
6. Select the Booking Code 2 – Add a secondary booking code if required.
7. Add Items – As you add each item, a new line will appear to allow entry of multiple items relevant to the procedure.
8. Add Other Services – If the procedure involves protheses or other quotable services, enter them here. As with items above, a new line will display with each entry, allowing multiple codes to be added as needed.
9. Click Save.

Procedures will now be listed in the Procedure Notes on the Make and Edit Appointment Screens.
Procedures that are specifically linked to the doctor that is selected, will also be identified.

Once a selection is made, you will notice that all pre-set defaults will populate on the screen. Allowing staff to simply complete ONE field, instead of having to enter the data in to ALL THOSE FIELDS!

For assistance with setting up Procedures to better suit your facilities workflow, contact our friendly support staff:

Email: support@alturahealth.com.au
Phone: (02) 9632 0026

If a payment has been receipted in one transaction but needs to be allocated to two separate invoice numbers or episodes, you can follow these instructions to “split” the payment into the two required amounts:

Navigate to the Episodes Screen and locate the payment that needs to be amended.
Utilise the menu icon (three dots on the transaction line) to select Split Transaction.

A pop-up will appear, displaying the total amount of the original transaction in the top line.

Enter the amount you wish to allocate to the first receipt in the top line. The second Amount field will automatically populate with the remaining balance.

Click Save.

The original transaction will now appear as two separate lines.

Please see our wiki page for instructions on how to Reallocate the Transaction to another invoice or episode for this patient.

Reallocate Transaction (Hospital)

In some instances, a payment may need to be reallocated to another invoice or episode for the patient.

If the transaction needs to be split into two amounts before reallocation, please refer to our wiki page for instructions on how to Split Transaction/Payment (Hospital).

Split Transaction/Payment (Hospital)

To reallocate a payment, navigating to the Episodes Screen and locating the relevant payment.
Utilise the menu icon (three dots on the transaction line) to select Reallocate Transaction.

A pop-up will appear displaying all of the patient’s other invoices across all admissions. This is particularly useful when reallocating a deposit from one episode to another – for example, in the case of a cancelled procedure.

Once the appropriate invoice is selected, click Link Payment.

In the example below, the $150 deposit has been reallocated from Invoice 582 to Invoice 583.

Navigate to the Episodes Screen and select the invoice that requires the refund.
Utilise the Invoice Options dropdown to select Adjust Invoice.

1. The Transaction Date will populate as the current date but can be amended if required to reflect the actual date the refund was processed.
2. Select Refund in the Type field.
3. The Payment Type field is displayed allowing the facility to record how the refund was processed.
4. Add the refund amount to the corresponding Allocated field.
5. Click Save

We’re excited to announce the launch of a long-awaited update to your FYDO Dashboard!

The first stage of this update will deliver valuable new content, and allow you to click on links to find helpful information, including:

• FYDO Updates – Stay informed with the latest news and insights.
• FYDO Information – Have Altura Health contact information at your fingertips.
• Feature Spotlights – Learn more about existing FYDO features you may not be using yet!
• New Feature Announcements – Be the first to know when new tools and enhancements go live.

We know many of you have been eagerly awaiting this Dashboard refresh, and this is just the beginning! We’ll continue expanding and refining it to give you faster, easier access to the information you need.

Thank you for being part of the FYDO journey — we’re thrilled to keep building better solutions for you!

If you have any questions or feedback, feel free to reach out to our Altura Health Team.

Patients will have their access to the preadmit portal temporarily suspended after 5 incorrect password attempts. If this occurs, they will need to wait 10 minutes before attempting to log in again. They will not show as blocked in the Preadmit Hospital Portal during this time.

If they continue to attempt to log in with the incorrect password, their account will be permanently suspended. If this occurs, they will need to contact the hospital directly to have their account Unblock. Altura Health support team will not unblock patients for security reasons.

If a patient calls and needs to be unblocked, follow these instructions.

Log into your Hospital Preadmit Portal and navigate to the Patients Tab.

Find the required patient, utilising the Search field if required.
The patient will appear as Blocked if they have exceeded the initial 10-minute restriction and continued to attempt to log in.

To unblock the patient, click on the Actions dropdown and select Unblock.

Patient will then need to follow the steps in the below PDF document to reset their password.

You are able to download the below PDF and send it to the patient if required.