Patients will have their access to the preadmit portal temporarily suspended after 5 incorrect password attempts. If this occurs, they will need to wait 10 minutes before attempting to log in again. They will not show as blocked in the Preadmit Hospital Portal during this time.

If they continue to attempt to log in with the incorrect password, their account will be permanently suspended. If this occurs, they will need to contact the hospital directly to have their account Unblock. Altura Health support team will not unblock patients for security reasons.

If a patient calls and needs to be unblocked, follow these instructions.

Log into your Hospital Preadmit Portal and navigate to the Patients Tab.

Find the required patient, utilising the Search field if required.
The patient will appear as Blocked if they have exceeded the initial 10-minute restriction and continued to attempt to log in.

To unblock the patient, click on the Actions dropdown and select Unblock.

Patient will then need to follow the steps in the below PDF document to reset their password.

You are able to download the below PDF and send it to the patient if required.

Access to the preadmit portal will be temporarily suspended after 5 incorrect password attempts. If this occurs, please wait 10 minutes before attempting to log in again.

If you continue to attempt to log in with the incorrect password, your account will be permanently suspended. If this occurs, you will need to contact the hospital you are attending to have them Unblock your account.

You will then be able to navigate to the Patient Preadmit Portal and click Log In.

Click Forgot Password?

Enter the patients Email Address and click Recover.

Check your email address for a link to reset your password.

For patients to submit online pre-admission forms the facility will need to purchase credits.

This can be done from your hospitals Preadmit Portal.

1. Once on the dashboard, select Credits tab

The Credits tab there is the ability to:

a) Order credits
b) Set credit reminders
c) See available credits
d) View past credit purchases

2. To Order Credits select the yellow button on the far right that says ‘Order Credits’.

3. Select the Qty that you would like to purchase, and the Unit Price and Total Price will automatically populate.
4. Click Proceed to Payment.

   

5. You will then be prompted to enter in the credit card details
6. Click Submit Credits Order and the credits will be added to the account as soon as the payment is processed.
7. Click Set Credit Reminder on the top left-hand side of the screen to set when you would like to receive reminders about how many credits there are remaining.

   

8. Then enter when you would like to receive the first and second Credit Reminders.

   This will send notification emails when the number of credits drops to the amount that you have stipulated. A reminder will also be sent when there are 0 credits remaining.

   
   

What are Patient Alerts?

Patient Alerts is a new feature in FYDO that displays a list of high-risk patients and their associated conditions, helping you address potential issues before admission.

Where do these Patient Alerts come from?

Patient Alerts are configured within your hospital’s Preadmit Portal:

• You decide which questions to ask the patients.
• You determine the criteria that triggers a Patient Alert. For Example:
  • BMI over 30
  • The patient indicating they have diabetes

  • Family history of cardiac issues

• Patients answer these questions online while completing their Preadmission Questionnaire.
• Any high-risk responses are flagged and displayed at your fingertips in FYDO for immediate review.

How will Patient Alerts help your facility?

Patient Alerts streamline the preadmission process by enabling hospitals to gather critical information effortlessly and early:

• Convenient for patients: Patients can complete the questionnaire at a time that suits them, rather than waiting for a nurse’s call.
• Time-efficient for Clinical Staff: Reviewing patient responses online reduces the need for lengthy phone calls.
• Proactive consultation: Doctors and anaesthetists can be consulted about high-risk cases BEFORE speaking with the patient, minimising the need for follow-up calls.

How does the Patient Alerts process work?

1. Continue using your existing Preadmit Portal Link
2. Patients complete the online questionnaire at their convenience, and responses are sent directly to FYDO
3. Link and Commit preadmit forms as usual. (Instructions available here)

4. Responses without alerts are attached to the patient’s FYDO file under Documents.  
5. High-risk responses are displayed in the Patients Alert for review by Clinical Preadmission Staff.
6. To access the Patient Alerts Screen, navigate to Data I/O and select Patient Alerts.

7. Key Features of the Patient Alerts Screen include the top-right menu which allows users to:

8. Arrow or Flag icon will display the high-risk triggers.
9. Patients Name Link: Go directly to the Patient Details Screen.
10. Important Information: Regarding episode and patient can be viewed.
11. The Status indicates what action is require for the patient:

12. The menu, on the right, gives users a number of options, including:

How can you start to use Patient Alerts to assist your hospital?

It is so easy to get started! Our team will take care of the entire setup process for you, ensuring that Patient Alerts integrate seamlessly into your workflow. With everything handled by us, you can focus on providing the best care while benefiting from improved communication and efficiency.

Contact us today!
Email: preadmit@alturahealth.com.au
Phone: (02) 9632 0026

What’s next to enhance this feature further?

We are continuously improving FYDO, and the new Patient Alerts feature is no different! Upcoming enhancements include:

• Permission/Access Level for the screen.
• Automatically mark Pre-Admission Contacted when entry in Patient Alert screen is completed.
• Add the option to show the Flags in Custom Views on the Appointments Screen.

User Management gives the ability to add users, delete users & change their user permissions. Only the Hospital Admin has access to User Management

1. Select the Settings tab
2. Select User Management
   
3. To add a new user > click Add New User in the top right-hand corner.
   
4. From there, enter all the details that are required.
   a. First Name
   b. Last Name
   c. Email Address
   d. User Type– Hospital Admin or Hospital User.
5. Select the permissions that each user is required to have. This is customisable to each user and can only be changed by Hospital Admins.
   
6. To delete a user, edit their details, edit their permissions or resend their welcome email, use the Actions dropdown next to their name.
   

Receiving admission forms that have been submitted online through the patient portal

1. Select Data I/O and then PreAdmit Holding Bay from the main menu.
2. The list of submitted forms is shown on the LEFT and a preview of the admission form on the RIGHT.
3. For patients that are Not Linked, click on the 3 dots and select Link Patient. If there is no matching patient select “Create New Patient”
   
4. Print or download the paperwork using the icons, Print or Print All, in the top right corner of the preview screen. Print will just print the form that is being previewed. Print All will print any additional forms that the patient has attached also.
5. The 3 dots can also be used to Commit the document to the patients record.
6. Documents can also be Committed in Bulk by selecting all the entries using the check boxes on the left.
7. Using the Select Bulk Option dropdown box select Bulk Commit.
8. If committing forms individually, you’re given the option to assign the form to a particular episode. A pop up will give the option to Link to Episode with a drop down to choose the particular episode.
9. You can also choose to update the Admission Form Received checkbox on the Edit Appointment Screen while committing the form as well.
10. You are also given the option to update Health Fund Details for the particular episode if the PreAdmit form has different details than what is listed in FYDO.
11. These forms will now be saved in the corresponding patients Documents.
12. If you would like to attach the documents to the patients record, but NOT automatically update the patient record, then UNTICK the “Update Patient Record” checkbox before committing.
13. If you have committed a patient, but cannot remember who they were, go to the Settings and select Logs. This will give a list of who has been committed.

All new Patient Alerts can now also be viewed from the Preadmit Holding Bay! Simply click the flag icon: