Medicare and Fund Contacts – Dealing with Rejections
Medicare & DVA
| Organisation | Phone/ Email |
| Medicare | P: 1800 700 199F: 02 9895 3190 |
| MBS Interpretation | P: 13 21 50E: askMBS@health.gov.au |
| DVA | P: 1300 550 017 |
Health Funds
| Fund name | Contact for clinics | Contact for hospitals | ||
| ACA Health ECLIPSE code: ACA HCP code: ACA | P: 1300 368 390 acahealthit@acahealth.com.au | P: 1300 368 390 acahealthit@acahealth.com.au | ||
| Alliance (AHSA) | P: 03 9813 4088 access@ahsa.com.au | |||
| AHM ECLIPSE code: AHM HCP code: AHM | P: 1300 524 456 Eclipse@medibank.com.au | P: 1300 560 680 Eclipse@medibank.com.au AHM and Medibank have the same support team | ||
| Australian Unity ECLIPSE code: AUH HCP code: AUF | P: 1800 035 360 | P: 1800 035 360 dgilder@australianunity.com.au | ||
| BUPAE CLIPSE code: BUP HCP code: BUP | P: 134 135F: 1300 130 623 for sending claims manuallydr.billing@bupa.com.au Only for sending claims with Problems / Rejections Only for if you are unable to fax | P: 134 135 gordon.barrett@bupa.com.au | ||
| CBHS Corporate Health & CBHS Health Fund ECLIPSE code: CBC & CBH HCP code: CBC & CBH | P: 1300 654 123 providers@cbhs.com.au | P: 1300 654 123 access@cbhs.com.au Alternatively | ||
| Hunter Health Insurance (Formally known as ‘Cessnock’ or ‘CDHBF Health’) ECLIPSE code: CDH HCP code: CDH | P: 02 4990 1385 enquiries@hunterhi.com.au | P: 02 4990 1385 CDH.BenefitsFund@Hunterhi.com.au | ||
| CUA Health Limited ECLIPSE code: CHF HCP code: CPS | P: 1300 499 260 cuahealth@cuahealth.com.au | P: 1300 499 260 cuahealth@cuahealth.com.au Alternatively | ||
| Defence Health ECLIPSE code: DHF HCP code: AHB | P: 1800 656 329 | P: 1800 656 329 providerrelations@defencehealth.com.au | ||
| Doctors Health Fund ECLIPSE code: AMA HCP code: AMA | P: 1800 226 586 | P: 1800 226 586 lesley.rutter@doctorshealthfund.com.au | ||
| Emergency Services Health (also managed by Police Health) ECLIPSE code: ESH HCP code: SPE | P: 1300 703 703 F: 1300 151 152 | P: 1300 703 703 providerenquiries@eshealth.com.au | ||
| GMHBA ECLIPSE code: GMH HCP code: GMH | P: 1300 446 422 F: (03) 5222 7478 | P: 1300 446 422 Jamie-LeeGardham@gmhba.com.au | ||
| GU Health (FAI) ECLIPSE code: FAI HCP code: FAI | P: 1800 249 966 corporate@guhealth.com.au | providers@honeysucklehealth.com.au | ||
| HBF ECLIPSE code: HBF HCP code: HBF | P: 1300 810 475 expresspayqueries@hbf.com.au | P: 1300 810 475 lorraine.hort@hbf.com.au | ||
| HIF(Health Insurance Fund of Australia Limited) ECLIPSE code: HIF HCP code: HIF | P: 1300 134 060 claims@hif.com.au | P: 1300 134 060 michelle.peacock@hif.com.au | ||
| HCF ECLIPSE code: HCF HCP code: HCF | P: 1800 670 302 medicoverenquiry@hcf.com.au | P: 1800 670 302 MFarlow@hcf.com.au (Maria) Alternatively dfernandez@hcf.com.au (David) | ||
| Health Care Insurance ECLIPSE code: HCI HCP code: HCI | P: 1800 804 950 | P: 1800 804 950 jamie.gillam@hciltd.com.au | ||
| Health Partners ECLIPSE code: SPS HCP code: SPS | P: 1300 113 113 | P: 1300 113 113 hospitalclaims@healthpartners.com.au | ||
| Health.com.au ECLIPSE code: HEA HCP code: HEA | P: 1300 199 802 | P: 1300 199 802 hospitalteam@health.com.au Alternatively | ||
| Latrobe ECLIPSE code: LHS HCP code: LHS | P: 1300 362 144 E: info@lhs.com.au | P: 1300 362 144 tan@lhs.com.au | ||
| Medibank ECLIPSE code: MPL HCP code: MPL | P: 1300 130 460 | P: 1300 130 460 medibankhospital.network@medibank.com.au | ||
| Mildura ECLIPSE code: MDH HCP code: MDH | P: 03 5023 0269 providers@mildurahealthfund.com.au | P: 03 5023 0269 eclipse@mildurahealthfund.com.au | ||
| MO Health ECLIPSE code: MYO HCP code: MYO | P: 1800 333 004 | P: 1800 333 004 Vaibhav.Makin@aia.com | ||
| Navy Health ECLIPSE code: NHB HCP code: NHB | P: 1300 217 736 query@navyhealth.com.au | query@navyhealth.com.au | ||
| NIB ECLIPSE code: NIB HCP code: NIB | P: 1300 853 530 medigap@nib.com.au Overseas Claims: internationalclaims@nib.com.au | P: 1300 853 530 hospitaleclipse@nib.com.au | ||
| Nurse and Midwives ECLIPSE code: NMW HCP code: NMW | P: 1300 344 000 submit.claim@nmhealth.com.au | P: 1300 344 000 EclipseClaims@nmhealth.com.au Alternatively George.Drakakis@nmhealth.com.au dianne.roe@teachershealth.com.au | ||
| OneMediFund ECLIPSE code: OMF HCP code: OMF | P: 1800 148 626 F: 1300 673 406 | P: 1800 148 626 info@onemedifund.com.au | ||
| Peoplecare Health Insurance ECLIPSE code: LHM HCP code: LHM | P: 1800 808 690 | P: 1800 808 690 info@peoplecare.com.au | ||
| Phoenix Health ECLIPSE code: PHF HCP code: PWA | P: 1800 028 817 | P: 1800 028 817 enquiries@phoenixhealthfund.com.au | ||
| Police Health (also managed by Emergency Services Health) ECLIPSE code: POL HCP code: SPE | P: 1800 603 603 F: 1800 008 554 | P: 1800 603 603 providerenquiries@policehealth.com.au | ||
| Queensland Country ECLIPSE code: QCH HCP code: QCH | P: 1800 813 415 | P: 1800 813 415 rharding@qccu.com.au | ||
| TUH(Queensland Teachers) ECLIPSE code: QTU HCP code: QTU | P: 1300 360 701 | P: 1300 360 701 alice.caldwell@tuh.com.au | ||
| Reserve Bank health ECLIPSE code: RBH HCP code: RBH | P: 1800 027 299 F: 1300 309 704 | P: 1800 027 299 info@myrbhs.com.au | ||
| RT Health ECLIPSE code: RTH HCP code: RTE | P: 1300 886 123 (option 5) access@rthealthfund.com.au | P: 1300 886 123 hospitals@rthealthfund.com.au | ||
| St Lukes ECLIPSE code: SLM HCP code: SLM | P: 1300 651 988 | P: 1300 651 988 general@stlukes.com.au | ||
| Teachers Federation ECLIPSE code: TFH HCP code: NTF | P: 1300 728 188 | P: 1300 728 188 elizabeth.cashman@teachershealth.com.au Alternatively, try: EclipseClaims@teachershealth.com.au | ||
| Transport Health ECLIPSE code: TFS HCP code: TFS | P: 1300 806 808 | P: 1300 806 808 hospitals@transporthealth.com.au | ||
| Westfund ECLIPSE code: WFD HCP code: WFD | P: 1300 937 838 medicalbenefits@westfund.com.au | P: 1300 937 838 sharpg@westfund.com.au | ||
