Medicare and Fund Contacts – Dealing with Rejections
Medicare & DVA
| Organisation | Phone/ Email |
| Medicare | P: 1800 700 199F: 02 9895 3190 |
| MBS Interpretation | P: 13 21 50E: askMBS@health.gov.au |
| DVA | P: 1300 550 017 |
Health Funds
| Fund name | Contact for clinics | Contact for hospitals | ||
| ACA HealthECLIPSE code: ACAHCP code: ACA | P: 1300 368 390acahealthit@acahealth.com.au | P: 1300 368 390 acahealthit@acahealth.com.au | ||
| Alliance (AHSA) | P: 03 9813 4088access@ahsa.com.au | |||
| AHMECLIPSE code: AHM
HCP code: AHM | P: 1300 524 456Eclipse@medibank.com.au | P: 1300 560 680 Eclipse@medibank.com.au AHM and Medibank have the same support team | ||
| Australian UnityECLIPSE code: AUH
HCP code: AUF | P: 1800 035 360 | P: 1800 035 360 dgilder@australianunity.com.au | ||
| BUPAECLIPSE code: BUP
HCP code: BUP | P: 134 135F: 1300 130 623 for sending claims manuallydr.billing@bupa.com.au
Only for sending claims with Problems / Rejections Only for if you are unable to fax | P: 134 135 gordon.barrett@bupa.com.au | ||
| CBHS Corporate Health &CBHS Health FundECLIPSE code: CBC & CBH
HCP code: CBC & CBH | P: 1300 654 123providers@cbhs.com.au | P: 1300 654 123 access@cbhs.com.au Alternatively | ||
| Hunter Health Insurance(Formally known as ‘Cessnock’ or ‘CDHBF Health’)
ECLIPSE code: CDH HCP code: CDH | P: 02 4990 1385enquiries@hunterhi.com.au | P: 02 4990 1385 CDH.BenefitsFund@Hunterhi.com.au | ||
| CUA Health LimitedECLIPSE code: CHF
HCP code: CPS | P: 1300 499 260 cuahealth@cuahealth.com.au | P: 1300 499 260 cuahealth@cuahealth.com.au Alternatively | ||
| Defence HealthECLIPSE code: DHF
HCP code: AHB | P: 1800 656 329 | P: 1800 656 329 providerrelations@defencehealth.com.au | ||
| Doctors Health FundECLIPSE code: AMA
HCP code: AMA | P: 1800 226 586 | P: 1800 226 586 lesley.rutter@doctorshealthfund.com.au | ||
| Emergency Services Health (also managed by Police Health)
ECLIPSE code: ESH HCP code: SPE | P: 1300 703 703 F: 1300 151 152 | P: 1300 703 703 providerenquiries@eshealth.com.au | ||
| GMHBAECLIPSE code: GMH
HCP code: GMH | P: 1300 446 422F: (03) 5222 7478 | P: 1300 446 422 Jamie-LeeGardham@gmhba.com.au | ||
| GU Health (FAI)ECLIPSE code: FAI
HCP code: FAI | P: 1800 249 966corporate@guhealth.com.au | providers@honeysucklehealth.com.au | ||
| HBFECLIPSE code: HBF
HCP code: HBF | P: 1300 810 475expresspayqueries@hbf.com.au | P: 1300 810 475 lorraine.hort@hbf.com.au | ||
| HIF(Health Insurance Fund of Australia Limited)
ECLIPSE code: HIF HCP code: HIF | P: 1300 134 060claims@hif.com.au | P: 1300 134 060 michelle.peacock@hif.com.au | ||
| HCFECLIPSE code: HCF
HCP code: HCF | P: 1800 670 302medicoverenquiry@hcf.com.au | P: 1800 670 302 MFarlow@hcf.com.au (Maria) Alternatively dfernandez@hcf.com.au (David) | ||
| Health Care InsuranceECLIPSE code: HCI
HCP code: HCI | P: 1800 804 950 | P: 1800 804 950 jamie.gillam@hciltd.com.au | ||
| Health PartnersECLIPSE code: SPS
HCP code: SPS | P: 1300 113 113 | P: 1300 113 113 hospitalclaims@healthpartners.com.au | ||
| Health.com.auECLIPSE code: HEA
HCP code: HEA | P: 1300 199 802 | P: 1300 199 802 hospitalteam@health.com.au Alternatively | ||
| LatrobeECLIPSE code: LHS
HCP code: LHS | P: 1300 362 144E: info@lhs.com.au | P: 1300 362 144 tan@lhs.com.au | ||
| MedibankECLIPSE code: MPL
HCP code: MPL | P: 1300 130 460 | P: 1300 130 460 medibankhospital.network@medibank.com.au | ||
| MilduraECLIPSE code: MDH
HCP code: MDH | P: 03 5023 0269providers@mildurahealthfund.com.au | P: 03 5023 0269 eclipse@mildurahealthfund.com.au | ||
| MO HealthECLIPSE code: MYO
HCP code: MYO | P: 1800 333 004 | P: 1800 333 004 Vaibhav.Makin@aia.com | ||
| Navy HealthECLIPSE code: NHB
HCP code: NHB | P: 1300 217 736query@navyhealth.com.au | query@navyhealth.com.au | ||
| NIBECLIPSE code: NIB
HCP code: NIB | P: 1300 853 530medigap@nib.com.au
internationalclaims@nib.com.au (For overseas claims) | P: 1300 853 530 hospitaleclipse@nib.com.au | ||
| Nurse and MidwivesECLIPSE code: NMW
HCP code: NMW | P: 1300 344 000submit.claim@nmhealth.com.au | P: 1300 344 000 EclipseClaims@nmhealth.com.au Alternatively George.Drakakis@nmhealth.com.au dianne.roe@teachershealth.com.au | ||
| OneMediFundECLIPSE code: OMF
HCP code: OMF | P: 1800 148 626F: 1300 673 406 | P: 1800 148 626 info@onemedifund.com.au | ||
| Peoplecare Health InsuranceECLIPSE code: LHM
HCP code: LHM | P: 1800 808 690 | P: 1800 808 690 info@peoplecare.com.au | ||
| Phoenix HealthECLIPSE code: PHF
HCP code: PWA | P: 1800 028 817 | P: 1800 028 817 enquiries@phoenixhealthfund.com.au | ||
| Police Health (also managed by Emergency Services Health)
ECLIPSE code: POL HCP code: SPE | P: 1800 603 603F: 1800 008 554 | P: 1800 603 603 providerenquiries@policehealth.com.au | ||
| Queensland CountryECLIPSE code: QCH
HCP code: QCH | P: 1800 813 415 | P: 1800 813 415 rharding@qccu.com.au | ||
| TUH(Queensland Teachers)
ECLIPSE code: QTU HCP code: QTU | P: 1300 360 701 | P: 1300 360 701 alice.caldwell@tuh.com.au | ||
| Reserve Bank healthECLIPSE code: RBH
HCP code: RBH | P: 1800 027 299F: 1300 309 704 | P: 1800 027 299 info@myrbhs.com.au | ||
| RT HealthECLIPSE code: RTH
HCP code: RTE | P: 1300 886 123 (option 5)access@rthealthfund.com.au | P: 1300 886 123 hospitals@rthealthfund.com.au | ||
| St LukesECLIPSE code: SLM
HCP code: SLM | P: 1300 651 988 | P: 1300 651 988 general@stlukes.com.au | ||
| Teachers FederationECLIPSE code: TFH
HCP code: NTF | P: 1300 728 188 | P: 1300 728 188 elizabeth.cashman@teachershealth.com.au Alternatively, try: EclipseClaims@teachershealth.com.au George.Drakakis@nmhealth.com.au dianne.roe@teachershealth.com.au | ||
| Transport HealthECLIPSE code: TFS
HCP code: TFS | P: 1300 806 808 | P: 1300 806 808 hospitals@transporthealth.com.au | ||
| WestfundECLIPSE code: WFD
HCP code: WFD | P: 1300 937 838medicalbenefits@westfund.com.au | P: 1300 937 838 sharpg@westfund.com.au | ||
