Patients will have their access to the preadmit portal temporarily suspended after 5 incorrect password attempts. If this occurs, they will need to wait 10 minutes before attempting to log in again. They will not show as blocked in the Preadmit Hospital Portal during this time.

If they continue to attempt to log in with the incorrect password, their account will be permanently suspended. If this occurs, they will need to contact the hospital directly to have their account Unblock. Altura Health support team will not unblock patients for security reasons.

If a patient calls and needs to be unblocked, follow these instructions.

Log into your Hospital Preadmit Portal and navigate to the Patients Tab.

Find the required patient, utilising the Search field if required.
The patient will appear as Blocked if they have exceeded the initial 10-minute restriction and continued to attempt to log in.

To unblock the patient, click on the Actions dropdown and select Unblock.

Patient will then need to follow the steps in the below PDF document to reset their password.

You are able to download the below PDF and send it to the patient if required.